U4AOS2 HR Management

Performance Management Strategies

100

MASE or ASME or SAME

What is management by objectives, appraisal, self evaluation and employee observation?

200

Essays, critical incident, comparison method with statistical values and 1-5 rating scales

• Formal process of assessing an employee’s efficiency and effectiveness in the business
• Includes measuring performance in-line with promotion or pay rise standards
• provides feedback, training and development needs, sets new objectives or plans in place

Review the employee’s objectives align with the business

What are performance appraisals?

300

Process whereby employees complete an assessment of their own performance using a set of agreed-upon criteria.

What is self evaluation?

400

A strategy where a variety of opinions on the performance of employees is sought after, with the aim of arriving at a more comprehensive picture of past and current performance. Also known as 360-degree feedback, which involves managers, supervisors as well as employee, with feedback coming from all parties. Customers or suppliers may even provide feedback on performance.

What is employee observation?

500

Designed by Drucker (1954), management and employees agree on a set of goals that when collated, contribute to the objectives of the business.

Business Goals Defined->negotiated->monitored->feedback->appraisal

What is management by objectives?

Motivation Strategies

100

The monetary compensation awarded to staff for acting at an equal or above the standard level of work, according to set criteria or goals.

What is Performance Related Pay?

200

Assignment of more responsibilities or leadership, or promotion to new positions which brings financial and non-financial rewards, eg. Salary increase, fringe benefits, status

What is career advancement?

300

Non-financial methods of penalties or discipline imposed on an employee for poor performance, recklessness or errors. Include verbal warnings, pay cuts, demotion, termination

What is a sanction?

400

Refers to the financial direction of resources such as time or people into the teaching of skills to employees.

What is Investment in Training?

500

Negatives of this strategy?

• Excessive use of this will negatively reduce sense of belonging, bond, seek feedback, commit, or defend.
• Causes resentment leading to conflict between management and staff

What are the negative effects of sanctions?

Management Strategies to respond to KPIs

100

pprt of a business’s operations is handed over to another person or business located in a different country. Often it is a non-core activity which allows them to focus on the core activities that improve productivity

what is global outsourcing?

200

• when a business looks to reduce expenses without having a significant impact on the overall value to consumers

What is cost cutting?

300

where a business produces its goods in a country different to its headquarters location. Due to the high prices of wages in Australia, a business can strategically use other countries to manufacture overseas to:

• reduce costs
• get products make and to the market quicker because Australia is quite distant to more-populated nations that are close together

What is overseas manufacture?

400

• Changing or introducing this leads to a high-standard final end good or service that reaches the customer. Three strategies involve QC, QA, TQM

What is improvement in quality?

500

• Transfer of  Human, Natural, Capital from one place in the business to the other. This allows a business to make better use of them in response to KPIs

What is redeployment of resources?

Workplace Relations

100

are individuals who coordinate the relationship between employees

and management within the business.

What are HR managers?

200

Australia’s independent workplace relations tribunal and has

a range of responsibilities outlined by the Fair Work Act.

What is the FWC?

300

organisations composed of individuals who represent and speak on behalf of

employees in a particular industry to protect and improve their wages and working conditions.

What are unions?

400

are advisory bodies who assist employers in understanding and upholding

legal business obligations.

What are employer associations?

500

are those who work at a business under the direction and control of the employer, in

exchange for remuneration.

What are employees?

Termination Management

100

an employee leaving the business because their job no longer exists. This is caused by technological changes that require less physical staff, business restructuring to improve productivity or strategy to reduce wage costs, or commonly due to a poor financial year or merger/acquisition.

What is redundancy?

200

a third party facilitates a conversation between the parties in the dispute. Usually they are independent, are not making decisions, helps continue the conversation

What is mediation?

300

If the union and industry representative organization bargaining has broken down, usually in regards to wages, the next step is for the whole industry to act. This is usually to put pressure onto the industry leaders so accept the new proposals made by the employees

What is industrial action?

400

• both parties present their dispute/grievance to a third party, who is independent and makes the final decision as opposed to the mediation process
• FWC can act as the independent tribunal in this arbitration process

What is arbitration?

500

 a very significant moment of a person’s life and should show recognition of their contribution to the workplace. In order to prepare both parties well, the business should make this transition smooth with the employee as well as prepare itself for the loss of talent and experience.

What is retirement?