CORE VALUES
The Core Value: "Work _________"?
Together
What is the difference between acknowledging someone (the "A" in AIDET) & the ("I" in AIDET)?
Recognizing that they're there vs. Introducing yourself to them and telling them what you do here and do for them.
What is ONE thing that we want patients to think about us in the 7 seconds it takes for them to decide if they trust us as a caretaker?
Clean. Care. Know what we're doing.
If you forget the codes or the fire policy, where can they be found?
On the back of your ONE card.
What is something that we are NOT allowed to bring up with patients?
Religion, Medical details, politics, etc.
The Core Value: "Do _______"
Right
What does the "T" stand for in AIDET?
Thank you for choosing UAB.
Thank you for letting me take care of you.
Do we only apologize if we did something wrong?
No. Perception is reality and we apologize on behalf of UAB for that being their experience and help them from there.
What 2 times to we use sanitizer "gel" when we are interacting with a patient?
On the way "IN" and on the way "OUT".
We are a "Level ___" Trauma Center
1
Taking Responsibility for your mistakes is an example of which Core Value?
"Own It"
Give an example of your "D" in AIDET.
"We're just going a few mins down the hall" or "this is a long trip, you comfy?"
If a person asks you for directions and you don't know...what should you do?
Direct them to the nearest Guest Service Desk/Rep.
What number can you dial from any UAB phone if you need assistance?
*55
True. (Unless it's a Unit where masks are required on that unit, in particular).
Keeping in mind that, "we may not all always get along, we do need to be able to get the job done and done well for our patients" is an examples of which CORE VALUE?
"Work Together"
Smiling and waving at a guest is an example of what letter of "AIDET"?
A-Acknowledge
Your nametag is also called your ONE Card and is what you use to what.....?
Clock-in, open doors, access computers, access elevators, etc.
What type of patients are still here when the clinics close, because they stay here overnight.
Inpatients.
If I see someone I know in the elevator, it's fine for me to ask them what they're here for- I work here.
False. It's none of your business!
All 4 Core Values:
-Own It
-Do Right
-Always Care
-Work Together
Do you have to give an exact number of time in duration?
No, you can say "a little bit" or "a while"
All the patients and caretakers you talked to today seemed to have been in bad moods!!! What should you consider......?
That they are hurt or sick or taking care of someone who is hurt or sick and that you are at a Level 1 Trauma Center.
No.
How do Transporters get their "trips"?
Their device/iPhone.