AIDET/Intro.
The "D" in AIDET stands for, what?
Duration.
To take responsibility for a situation and give it your best....is an example of which Core Value?
"OWN IT"
What do you do when there is a Code Red?
R.A.C.E.
T/F: Anyone can find out if a patient is here in the hospital, so it's okay to talk about it.
FALSE: Privacy Patients
What do we always apologize "for"?
Their EXPEREINCE.
Why would you tell someone that their tray will be picked up soon?
Not a lot of Room or want the food out of their face :)
Why do we have Core Values?
So, as one team- UAB, we can be on the same page.
What do we need to know about the doors during a fire?
Keep them closed!
What is one reason someone would be on privacy automatically?
Politically well-known, unconscious at the scene, domestic violence, gun shot, or gang relation.
What is the 2nd part of the 3-part apology?
What we "TRY" to do as an organization.
Helps with Anxiety & may squash an argument that doesn't need to be had.
When you are wearing your UAB badge- what does this mean about who you are, in that moment?
What is the only thing you need to do when their is a "code blue"?
What do we do with the "tray ticket" of a Pt. after we collect a tray?
Take it to the dish room (shred box)
FALSE- that's not the point & we are apologizing on behalf of UAB.
What is hand-gel policy when going into a patient's room called? "(_______-____/ ______-______)"
Gel-in/Gel-out
What do we apologize for when someone is upset? "I'm sorry that was ______ ___________"
What is the earliest you can clock-in for a shift that starts at 10am?
9:55am
If you see someone you know here, as a patient, and they message you later and say they saw you- can you admit you work here and saw them?
YES. (But YOU can't message them...)
Give me an example of a recommendation you could give after the "NOW" part?
Parking advice, directions, tips, etc.
What are you "explaining" when you use the E in AIDET?
What you are doing to/with/for the patient.
If you have tried "working together" but you feel that even your supervisor isn't listening to you about your co-workers, what can you do?
Go to THEIR Supervisor or report is anonymously over the computer or phone.
T/F: In the kitchen, I am allowed to have a facial piercing as long as it's covered by my mask?
False- if the supervisor sees it- they will ask you take it out or leave.
If someone going to visit a patient asks you for a specific room number, do you have to send them to the desk or can you tell them how to get to that room?
You can send them to that room. No other info.
Why do we apologize for the "experience" instead of the particular thing that happened?
Because it leaves out the "blame" & you cannot argue with the fact that they experienced this.