AIDET/Intro.
In the acronym AIDET- what does the "I" stand for?
Introduce.
To take responsibility for a situation and give it your best....is an example of which Core Value?
"OWN IT"
What do you do when there is a Code Red?
R.A.C.E.
T/F: Anyone can find out if a patient is here in the hospital, so it's okay to talk about it.
FALSE: Privacy Patients
What do we always apologize "for"?
Their EXPEREINCE.
What two things do you tell someone in your "introduction"?
Your name and what your title is or what department you work for.
Core Values are the standard of we are expected to behave when?
Anytime we are here, on-the-clock or have our badge on.
If you forget the fire policy, where can you find it?
On your badge.
What is one reason someone would be on privacy automatically?
Politically well-known, unconscious at the scene, domestic violence, gun shot, or gang relation.
What is the second part of the 4 step apology?
"Sorry that was your experience..."-- What do you say next?
What we "TRY" to do as an organization.
When we "pass" a patient or guest off to another staff member, what do we do before we walk off?
Tell them who the person is that is taking over. "Manage Up"
When you are wearing your UAB badge- what does this mean about who you are, in that moment?
What is the only thing you need to do when their is a "code blue"?
If I jot down a patients name and date of birth to look up an appointment time, what do I need to do with the piece of paper, afterwards?
Put it in the shred box.
FALSE- that's not the point & we are apologizing on behalf of UAB.
What does "gel-in/gel-out" mean to a Representative who is not going into rooms? When do we do this?
Before and after an interaction where you are touching something that someone else touches too.
What do we apologize for when someone is upset? "I'm sorry that was ______ ___________"
What is the earliest you can clock-in for a shift that starts at 10am?
9:55am
If you see someone you know here, as a patient, and they message you later and say they saw you- can you admit you work here and saw them?
YES. (But YOU can't message them...)
It's okay- they will correct you and it will give you even more insight into their need.
What are you "explaining" when you use the E in AIDET?
What you are doing to/with/for the patient.
[T: F] If I don't like a co-worker of mine, I may still have to sit at a desk with them, for work, but that does not mean that I have to talk to them.
False. "Working Together" means that your like or dislike for a co-worker, personally, does not affect your work, here.
T/F: I can wear a t-shirt instead of my uniform shirt as long as it's a UAB t-shirt.
False- we do have fun/comfy days, but otherwise, you need to be in full uniform.
If someone going to visit a patient asks you for a specific room number, do you have to send them to the desk or can you tell them how to get to that room?
You can send them to that room. No other info.
Why do we apologize for the "experience" instead of the particular thing that happened?
Because it leaves out the "blame" & you cannot argue with the fact that they experienced this.