Customer Scenarios
Technology and Community Safety
100
The feature that would allow Brittany who works late night events to not stand on the side walk hailing a ride home at 2 in the morning.
What is pin point location services to set the pick up point and provide an estimated time of arrival of the driver.
100
Right after each ride, drivers and riders do this to help ensure continued respect for the Uber community.
What is rating - the driver or rider anonymously provide instant feedback.
200
The feature Miguel, an Uber driver, can use to contact a rider anonymously when he does not see them at the pick up location.
What is phone number scrambling for anonymity.
200
Once a ride is accepted by the driver they can see this to ensure they pickup the right person.
What is the rider profile.
300
The feature that will make Stephanie's mom feel safe when she is riding Uber home for the first time by herself back for the weekend from her college dorm 45 minutes away.
What is the ride ETA feature that allows Stephanie to share her ride status with her mom.
300
This data is logged to ensure accountability and good behavior.
What is GPS data to ensure the best route and driver safety is adhered to.
400
The feature that Erica can use to feel safe in uberPool when her Uber budget for the month is nearing its end and she needs a cheaper fare.
What is uberPool rider profile sharing, each rider in a pool can see who they are riding with.
400
This feature allows Uber drivers to never exchange money even if they are paid in cash. *where accepted
What is Uber credit, this can be issued instead of change to a rider who pays more in cash than the fare.
500
The feature that John, an Uber driver, can use if a rider harasses John during, before, or after a ride.
What is Uber's specialized incident team response team.
500
As a partner in every community they participate in across the US Uber sends this alert out to driver to help have one more set of eyes out for kids safety.
What is Amber Alerts.