Uber Thinkers

Samgyup

100

On a snowy night, ___ and ___ can't find a taxi and that's when the idea of Uber was formed.

Travis Kalanick and Garrett Camp

200

Also known as "reversal". It is a form of customer protection provided by the issuing banks, which allows cardholders to file a complaint regarding fraudulent transactions on their statement.

Chargebacks

300

Consumers who has less than 10 lifetime Trips or Orders

Super new

400

This is the team of agents that handles fraud investigations and complex payment issues.

ASR

500

Refers to someone who "triggers" a fraud rule but does not have any fraudulent intention.

False Positive

Jollibee

100

Uber is a ____ platform.

Technology

200

What do you call our Knowledge Base tool?

Uknowledge

300

____ is a transaction listed in the customer's account trip/order history.

Legitimate Trip

400

Where did the founders launch Uber?

San Francisco, California

500

Where do we check if the user is banned?

Account Status

Angel's Burger

100

How many COE offices are in the Philippines?

2

200

What is the best tool to check the trip's pinpoints, pick up and/or drop off location?

Chronicle

300

Uber Eats was launched in what eyar?

2015

400

Different types of unrecognized charges are:

1) Stolen Phone

2) Stolen Card

3) ______

4) ______

Friendly Fraud

Legitimate Fraud

500

Full name of your Main Facilitator

Alain Theodore Tadeo

Din Tai Fung

100

What year did the company develop the Uber App?

2009

200

Based on the Decision Matrix table, we have two types of User Type. What are the two types?

Super New and Tenured

300

True or false: ASR also caters Account Take Over concerns

False

400

The primary purpose of this restriction is to prevent suspected or confirmed activity including (but not limited to): credit card fraud, collusion (includes excessive cancellations), sign up fraud, and intentional chargebacks on legitimate trips.

honeypot / "ride_denied_honeypot"

500

Identify what type of charge:

"My account was hacked which is why I asked my bank to investigate. I did not take those Uber rides!"

Fare Dispute Chargeback

Wolfgang

100

How many types of customers will you (as an ASR agent) handle?

4

200

Identify what type of charge:

"You double charged me for a cancellation fee!! I want this to be investigated!"

Duplicate Charge

300

What are the types of Bans do we have?

Automatic and Manual Ban

400

What does ASR stands for?

Account Security & Risk

500

What is the full name of Uber's CEO?

Dara Khosrowshahi