UCCE
How long can a smart license authorization state be in evaluation mode?
The Product Instance license has an Evaluation period of 90 days.
Once a department is created in ECE, it cannot be deleted
True or False?
True!
Only a partition administrator can create or copy departments. Once a department is created in ECE, it cannot be deleted
Reference:
This subsystem converts plain text into spoken words to provide a user with information, or prompt a user to respond to an action.
Text-To-Speech (TTS)
Only one organ in the body is capable of fully regenerating itself. Which one is it?
The liver is the only human organ that can fully regenerate itself.
This New York-set sitcom followed six friends and turned into one of the most‑rewatched shows in TV history.
What is Friends?
For Agent greeting to work, the phones must have this feature enabled in CUCM.
BIB (Built in Bridge)
A maximum of __ agents can handle tasks from both ECE and Webex Connect Digital Channels at the same time.
400.
This 400-limit only applies to agents with both ECE and Webex Connect channels enabled, regardless of whether ECE is in a co-located 400 agent deployment or a distributed 2500 agent deployment.
This CUIC feature allows you to share your Dashboards with other users and view Dashboards of other users
Dashboard permalinks.
Dashboard permalinks enable sharing and viewing of Dashboards among users.
This US president was a licensed bartender.
Long before his White House days, Lincoln partnered with his friend William F. Berry to open a tavern called Berry and Lincoln in New Salem, Illinois. Lincoln was a licensed bartender.
Which South American country is famous for Machu Picchu and the Inca Trail?
Peru
In a reference design, what's the Maximum Outbound Skills per Agent? This value is the same for all reference deployment types.)
5 Maximum Outbound Skills per Agent
Before the system can become fully integrated with your Unified CCE deployment, data from CCE must be imported to the application. What are the two objects that can be imported from Unified CCE?
Media Routing Domains (MRDs): These are shown as queues upon importing to a selected department.
Users: These are shown as users upon importing to a selected department
CCE 12.6 introduced the ___ ____ feature for Finesse, in which an agent is provided with relevant suggestions and recommendations in real time for the agent to consider.
The suggestions and recommendations are based on the conversation between the caller and the agent.
Agent Answers.
This city is the oldest capital in the Americas! The people living there were Mayans!
Mexico City
This classic 80s arcade game had players dodging ghosts while gobbling pellets in a neon maze.
What is Pac-Man?
When configuring SSO, the contact center enterprise user sign-in name should not match the configured SAML claim rule for the Cisco IdS in your IdP.
True or False?
False!
The contact center enterprise user sign-in name must match the configured SAML claim rule for the Cisco IdS in your IdP.
This workflow is active by default and it runs every 12 hours to check if there are any activities with the substatus “Workflow-Error” in the exception queue.
Exception Queue Alarm Workflow
This cloud connect service provides an interface for new Webex Connect task routing.
Digital Routing API – NEW for 12.6(2)
What set of three positive integers give the same result whether you add them all or multiply them all together?
1,2 and 3.
Explanation:
Adding them: 1 + 2 + 3 = 6
Multiplying them: 1 × 2 × 3 = 6
This Spanish rice dish, loaded with seafood or meat, is closely tied to the region of Valencia.
What is Paella?
The following formula plays an important role in one of UCCE's features. Can you name the feature in which this formula is related to?
Average Dequeue Time Calculation:
D = (EWT + F)/N
Courtesy Callback.
EWT is the estimated wait time for a new Courtesy Callback call. F is the number of seconds that the first call is already in position in the queue. N is the number of calls in queue.
The Dequeue Time plays a significant role in the optimal behavior of the Courtesy Callback feature. The average Dequeue Time is calculated based on factors such as call volume, agent availability, and the average handle time for a particular skill group.
This ECE feature enables businesses to prevent the transmission of sensitive information, such as credit card numbers, Social Security Numbers, and bank account numbers, between the system and customers.
This is defined as a simple, plain-text properties file that maps internal hostnames and ports to external ones, enabling proper routing of requests through the reverse proxy.
Proxy Map File.
In the IP address 172.11.5.2, what is the binary equivalent of the decimal number in the third octet?
The third octet of the IP address 172.11.5.2 is 5. Its binary representation is: 00000101
Calculation: (4 + 1 = 5)
128 64 32 16 8 4 2 1
0 0 0 0 0 1 0 1
This NFL team appeared in four consecutive Super Bowls from 1991-1994 and lost them all.
Who are the Buffalo Bills?