Academic Support
A student needs help outlining a history paper. Which center do you send them to?
The W center
What free, drop-in mental health service lets a student talk with a SHaW therapist for 15–20 minutes — no appointment, no commitment to ongoing treatment?
Let's Talk.
What is the full, current official name of "the Career Center"?
The Center for Career Readiness and Life Skills.
Name three of UConn's five Cultural Centers.
Any three of: African American Cultural Center, Asian American Cultural Center, Puerto Rican/Latin American Cultural Center, Native American Cultural Programs, Rainbow Center.
A student was out sick with the flu for 10 days, missed exams in four classes, and is panicking about explaining it to four different professors. Who handles this?
The Dean of Students Office (absence notification / letters).
What is UConn Connects, and which center runs it?
UConn's largest volunteer peer-mentorship program — run through the Academic Achievement Center (AAC).
True or false: a Let's Talk conversation counts as an official counseling session and goes into the student's official treatment record.
False — it's informal consultation, not treatment, and stays out of the official record except under the legal exceptions below.
As of the 2025–2026 school year, what platform replaced Handshake as UConn's job- and internship-search system?
12Twenty.
Which Cultural Center primarily supports LGBTQ+ students and programming?
The Rainbow Center.
A student is anxious about an upcoming exam. A mentor sends them to the Dean of Students Office. What's the better first stop?
SHAW/Let's Talk — this is a wellness concern; DOS doesn't provide counseling.
A student is acing every essay but bombing every Chem quiz. Which center fits, and name two things they can bring to a session there.
The Q Center — homework, practice problems, or exam-prep questions for quantitative courses (math, stats, physics, chem).
Name one of the two situations where a Let's Talk conversation is NOT kept confidential.
Imminent risk of harm to self or others — or suspected abuse of a minor.
By what month in 2025 did Handshake stop being available to UConn students?
August
A student says, "I don't feel like I belong here — nobody looks like me, and I miss my community from home." Which category of resource fits first, and name one thing these centers offer beyond identity support alone?
A Cultural Center — and beyond identity support, they also offer community, events, and leadership opportunities.
A student wants help finding a part-time campus job. A mentor sends them to the AAC. What's wrong with that?
AAC is academic coaching/tutoring, not job search — that's the Center for Career Readiness and Life Skills (12Twenty).
Name the AAC program where a student who did well in a course gets trained to run extra help sessions for classmates currently struggling in that same class.
Supplemental Instruction (SI).
Beyond counseling and Let's Talk, name two other things SHaW provides on the medical/wellness side.
Any two of: same-day medical appointments, wellness coaching, crisis support, group therapy.
Besides finding jobs and internships, name two other things a student can do through 12Twenty.
Any two of: schedule appointments with career coaches, register for career fairs/events, access exclusive résumé templates, find on-campus jobs.
True or false: Cultural Centers are only open to students who personally identify with that center's specific community.
False — they're built around community, events, and leadership opportunities open more broadly, not restricted eligibility.
A student missed a final for a documented medical emergency. A mentor says "just email the professor and hope for the best." What's the more reliable path?
The Dean of Students Office formally handles final exam rescheduling — it carries institutional backing instead of relying purely on professor discretion.
A student needs help fixing a habit of cramming everything the night before every exam. Coaching, workshops, or UConn Connects: which AAC service actually fits, and why?
Academic Coaching — it's ongoing, individualized strategy support, not one-time content tutoring or a single workshop.
Where is SHAW Mental Health AND the pharmacy located? (hint: 2 different buildings)
Mental health: Arjona Building: 4th Floor, 337 Mansfield Road
Pharmacy: Hilda May Williams Building: Garden Level, 234 Glenbrook Road
A first-year with zero work experience says "I don't need career services yet — I'll go junior year." What's the mentor's best pushback, based on how the center itself frames early engagement?
Push them to start early anyway — career fairs, networking, and a 12Twenty profile now pay off later, and waiting until junior year is a common, costly mistake mentors are trained to head off.
Name two things, beyond “identity support,” that all five Cultural Centers share as part of their stated purpose.
Any two of: community, events, leadership opportunities.
A student is stressed about which classes to register for and whether they're on track to graduate. What's the right referral, and why does it matter?
Their academic advisor — coaching is study strategies/habits; an advisor handles degree requirements and graduation timeline.