WHO DIS
Who is your director
Who is Jonathan Maynard
What department do you transfer customers to with billing questions?
Who is Customer Service
Can a customer pick up their trailer after hours?
what is NO
What is the SOP for contacting the location?
What is call the location and send a message?
What does MCO stand for?
What is marketing company office
Who is your FRM?
Who is Sam Mayes
What department do you transfer customer to who has coverage questions?
Who is Rep West
Can a customer send their credit card with someone to pick up equipment?
What is NO
What is the SOP for transferring a call?
What is offer the phone # before the transfer
What is the first piece of equipment Uhaul rented?
What is a trailer
Who is the managing director of sales and reservations?
Who is Janet Stats
What department do we send a customer to who needs to pay tolls?
Who is customer service
How many free miles can you offer a customer for a OW move if requested?
What is 30 miles?
What is the SOp for our teams adherence?
What is 92%
What year did Uhaul start?
What is 1945?
Who is the VP of the contact center?
Who is Evan Johnson
What is the deposit for an In Town tow device?
What is $75
What size ball works with Uhaul trailers?
What is 1 7/8 or 2 inch?
When is it ok to terminate a call?
What is Threats of physical harm or violence. • Cursing or other inappropriate language directed at the Team Member. • Inappropriate remarks regarding race, religion, gender, or sexual orientation.
What is the kilometer charge over the kilometers given for OW's?
What is .62
Who is the Uhaul President?
Who is Joe Shoen
What are the 3 goals our team is working on?
What are Soft Skills, Overcoming Objections, & AHT/Efficiency
What is the ramp max cargo weight?
What is 1000 lbs
What is the Uhaul PSO?
What is “To provide a better and better product and service to more and more people at a lower and lower COST.
What is the Uhaul mascot?
Who is Sammy U