Another term used to describe the sections you highlighted in the Summary of Benefits.
What are "Baseline Benefits?"
100
He is the CEO of UnitedHealthcare Medicare & Retirement
Who is Tom Paul
100
These keystrokes allow you to toggle between active windows
What are ALT + TAB
100
When a prospecitve member declines telephonic enrollment, you use this critical skill to offer an alternate channel of choice
What is positioning
100
When receiving a call from a provider you should follow these steps to ensure the call is accurately and effectively handled.
What is verify provider location and/or plan type. Create anonymous lead in bConnected. Disposition call as "Non Lead Provider". Redirect; cold-transfer to number
200
The names and acronyms used for our network-based MAPD plans
What are HMO, HMO-POS, AND PPO?
200
"To provide innovate health and well-being solutions that help Medicare beneficiaries achieve a healthier and more secure life"
What is the mission of United Healthcare Medicare & Retirement?
200
These are the systems you open up as soon as your shift begins, name 4.
What is BConnected, GPS, MySmee, IEX, Notepad,VCCD
200
According to your consultative sales manual, these two critical skills are to be used during "Greeting/Report"
What are presence and positioning
200
This oppurtinity status indicates your successful completion of one of the channels of choice.
What is Closed/Won
300
For a newly eligible Medicare benefitciary, this applies to enrollment in an MA only plan.
What is ICEP?
300
Mom + Dad = Me and Money
Who is Scott Oates
300
This tab in BConnected will help you gathering information on the prospect.
What is the NEEDS Tab
300
You should do this throughout the call to ensure the caller is still with you
What is checking
300
Our mail order pharmacy serves more than _______ people with a national network of more than ______ community pharmacies.
What is 13.5 million; 67,000
400
When enrolling in a plan with prescription drug benefits, these types of plans are unaffected and the member will not be automaticallyh disenrolled.
What are MA-Only PFFS plans and Medicare Supplement plans.
400
To be eligible for the maximum employer contribution you must contribute ____% of your eligible pay to your 401K savings account. The employer matching changed as of January 1, 2011 from _____ to ______.
What is 6%; 4% and 4.5%
400
Provides UnitedHealthcare Medicare plan members access to lower costs (even through the coverage gap) on hundreds of the most common prescription drugs used to treat high cholesterol, high blood pressure, diabetes and much more. It assists to get hundreds of generic drugs cost as low as $2 for a 30-day supply.
What is Pharmacy Saver program?
400
Intent is to focus on the consumer, but uses limited questioning and listening; little tailoring of features and benefits.
What is the quasi-consultative sales style.
400
209403
What is the Language Line Client ID number?
500
The fundamental difference between MA and Medicare Supplement plans.
What is who pays as the primary insurance provider.
500
The phone number for UHC employees that have questions in reagrds to their own insurance plan.
What is 866-633-2446.
500
A member is thinking about suicide because they can not deal with all the changes in Medicare, this is who the agent calls and the telephone number.
Who is Optum Nurse Line @ 877-365-7949
500
While the same, these are also different, and only one of them changes based on the interests of your consumer.
What is Features and Benefits
500
This information is the absolute minimum necessary to create and save a contact, and open and opportunity in bConnected.