These keystrokes allow you to toggle between active windows
What are ALT + TAB
100
When a prospecitve member declines telephonic enrollment, you use this critical skill to offer an alternate channel of choice
What is positioning
100
When receiving a call from a provider you should follow these steps to ensure the call is accurately and effectively handled.
What is verify provider location and/or plan type. Create anonymous lead in bConnected. Disposition call as "Non Lead Provider". Redirect; cold-transfer to number
200
The names and acronyms used for our network-based MAPD plans
What are HMO, HMO-POS, AND PPO?
200
Gateways to other sites
Quicklinks
200
These are the systems you open up as soon as your shift begins, name 4.
What is BConnected, GPS, MySmee, IEX, Notepad,VCCD
200
According to your consultative sales manual, these two critical skills are to be used during "Greeting/Report"
What are presence and positioning
200
This oppurtinity status indicates your successful completion of one of the channels of choice.
What is Closed/Won
300
For a newly eligible Medicare benefitciary, this applies to enrollment in an MA only plan.
What is ICEP?
300
ienroll is not available
paper-manual enrollment script
300
This tab in BConnected will help you
in gathering information on the prospect.
What is the NEEDS Tab
300
You should do this throughout the call to ensure the caller is still with you
What is checking
300
Our mail order pharmacy serves more than _______ people with a national network of more than ______ community pharmacies.
What is 13.5 million; 67,000
400
When enrolling in a plan with prescription drug benefits, these types of plans are unaffected and the member will not be automaticallyh disenrolled.
What are MA-Only PFFS plans and Medicare Supplement plans.
400
HIPAA Unexpected emergencies
What is Hipaa Emergency situations
400
Provides UnitedHealthcare Medicare Advantage plan members access to lower costs (even through the coverage gap) on hundreds of the most common prescription drugs used to treat high cholesterol, high blood pressure, diabetes and much more. It assists to get hundreds of generic drugs cost as low as $2 for a 30-day supply.
What is Pharmacy Saver program?
400
ask for the sale
What is you earn this when you have done your job
400
209403
What is the Language Line Client ID number?
500
The fundamental difference between MA and Medicare Supplement plans.
What is who pays as the primary insurance provider.
500
C.I.R.S
Sales call flow guide Licensed-non licensed
500
CTL+ F3
What is brings up the task manager in Citrix
500
Agents sometimes dont know the difference one is always the same,and the other based on the interests of your consumer.
What is Features and Benefits
500
This information is the absolute minimum necessary to create and save a contact, and open and opportunity in bConnected.