Rewards Redemption
These Rewards Groups are funded by the employer and all issues regarding redemption error should be referred back to the employer.
Who is ASO groups.
This system is used to view member's UHC plan history and is the first stop to confirming eligibility.
What is CDB
A Premium member will earn this much for completing daily fitness goals 1 & 2.
What is $2
If a member is unable to connect HSA through Plaid and does not have and account AND routing number they must do this.
What is use a different bank.
This KM is Vital to assisting members with troubleshooting.
What is KM1611703
This Redemption Option allows members to workout at different gyms based on Tier Levels chosen by the member.
What is One Pass.
You will find this is ACET if a member is in ACET. If not you will need to search further to confirm eligibility.
What is Rewards Indicator
Sleep tracking for the night is awarded on this day for the member.
What is the day they wake up.
Members on IOS18+ should do this to receive credit for sleep tracking.
What is manually add as time in bed.
This KM should be used to assist members trying to verify the permissions within Google Fit
What is KM1472507
These groups do not have device shopping, gift cards, or One Pass Select as a redemption option. (Excluding Cannabis based businesses who will have Gift Card)
Who is Level Funded
This system is used to confirm Level Funded members and any other plan start with a "1".
What is Cirrus.
This many minutes is the time needed to qualify for the sleep challenge.
What is 420 mins
We should verify these two things if a member is unable to access Rewards on mobile.
What is verify they're not out of the country and member is eligible.
This KM is used for members who are close to terming with one-time activities waiting to be awarded.
What is KM1678204.
There may be tax implications for rewards redemptions. Employers must include the amount of taxable rewards redemptions here.
Where is the Employee's W2
You will find a member's Rally ID here if not displaying in ACET.
What is Eligibility in UM.
This activity can not be used by Level Funded members since they use Healthiest You.
What is 24/7 Virtual Visit.
We should advise member to do this if they enter the incorrect account or routing number when initiating PLAID.
What is advise the member to enter the three-letter verification code incorrectly three times.
This KM has most information regarding Earn-It-Off.
What is KM1611701.
Enterprise ID: 664472792
Member needs to verify his HSA account with plaid with the link he completed on 3/17. He states it is asking for a three digit code. What code will you provide?
TVQ
What is route to SET
This activity is Claims Based for ASO members unless they choose to buy-up.
What is Biometrics.
For non-ASO HSA-Optum members who do not receive their deposit within 14 business days, we should confirm these four things on a 3-way with Optum.
What is if the account is open, deposit has not posted, SSN, and account type (Bank, Financial, WEX).
This KM is used to confirm the Rewardable Claims for Annual Visits.
What is KM1651001.