Leadership
Who is the CEO of UnitedHealthgroup
Steve Hemsley
What is the SOT for Benefits on Surest
Plan Design Summary (PDS)
What does SBC stand for?
What is Summary of Benefits and Coverage
This Teams feature automatically creates notes, action items, and summaries from meetings.
What is Copilot?
What state is Surest not covered in
Hawaii
Who is the CEO of Surest
Alison Richards
What is the SOT for Benefits on the UHC side
BTB/BDR
What does NPI stand for?
National Provider Identifier
This is the Teams feature used to create smaller discussion groups during a meeting.
What are Breakout Rooms?
The maximum amount a member must pay out of pocket during a plan year for covered services.
What is the Out-of-Pocket Maximum?
Who is the Senior Vice President of NA CSI
John Cravero
What document does the Benefit Consultant create for Surest
Limits and Details Form
What does EMT stand for
Enterprise Management Team
This Teams feature lets employees communicate in organized conversations around a specific topic or team.
What are Channels
This federal law established requirements for SBCs and coverage mandates.
What is the Affordable Care Act (ACA)?
Who is the CEO of UnitedHealthcare
Tim Noel
What is the legal binding cotract between the customer and UHC
Administrative Services Agreement (ASA)
This acronym stands for the annual process of evaluating whether health plans provide comparable coverage for mental health and medical benefits.
What is MHPAEA
This feature allows meeting participants to continue discussions, share files, and ask questions after the meeting ends.
What is Meeting Chat?
This metric often measures whether customers would recommend a product or service.
What is Net Promoter Score (NPS)?
Who is the CEO of Optum
Patrick Conway
What is the form that is filled out for UMR each renewal. The actual name, not the acronym
UHSS - UnitedHealthcare Shared Services Form
What does COBRA stand for?
What is Consolidated Omnibus Budget Reconciliation Act?
Pressing Ctrl + Shift + M performs this action.
What is Mute/Unmute?
The federal law that generally requires employers with 20 or more employees to offer continuation of health coverage after certain qualifying events.