Front Office
Name one characteristic of a front desk agent
Computer literacy
Identify a duty that is part of the Front office manager's responsibility
Managing labor
List one additional responsibility of the front office
Upselling
Identify the protagonist of the DOOM series
DoomGuy/Doom Slayer
Name the faction with the highest tier of technology
The Necrons
Identify the computer system used by the front office to control bookings, check-ins, check-outs, room assignments, room rate management, and billing.
The Property Management System (PMS)
Name the item that contains both cash and credit transactions incurred by each guest
Guest folio
To enhance hotel sales and improve hotel profit
Name one weapon utilized by the Doom Slayer
The Super Shotgun
The Space Marines
Name one characteristic that a night auditor and cashier should have
Mathematical Computation Skills
Explain the five stages of the guest experience cycle
Pre-Arrival, Arrival, Occupancy, Departure, Post-Departure
Identify the most common form of access to guestrooms
Electronic Keys
Name one enemy from the DOOM franchise
Baron of Hell
Name the most famous weapon in 40K
The Bolter
Name one characteristic possessed by a PBX operator
Pleasant phone voice
List the reasons behind forecasting calculations
To anticipate future business performances based on the arrivals and departures
Name the financial industry segment that governs all electronic forms of payment to ensure guest security and privacy
Payment Card Industry
Name the main antagonist of the DOOM Eternal DLCs
Davoth, the Dark Lord
Identify the biomass consuming hangry aliens
Identify the technical platform used by agents in the central reservations office
The central reservation system
Name the common responsibilities of the front office manager
Forecasting, Service Recovery, Labor Management, Communication with other Departments
Why must a phone operator confirm the name of a guest with the requested room.
For any inquiries of the guest
The Praetor Suit
Name the famous figure clad in golden armor
The God Emperor of Mankind