Fraud
Where does this rx Corporate Security Investigation go
check SPAD/Notices
Email:digitaldirectinvestigations@morganstanley.com
For disbursement methods of an SPonly non retail. What are the two ways to send out funds
check or wire
Where to locate Wire, check, and checkbook reorder
service catalogue > cash mgmt
time frame for ACH
2-3 business
uhhh idk
Confirmed Fraud/Account Compromised, Call Center Activity Verification, Disbursement Activity Verification, Web/Mobile Activity Verification
AAS
Account Open Date 60 days or less US location (Any amount)
where to locate portfolio, activity and balances
service catalog > account information
Outgoing ACAT transfer
5-7
4th most important
the cx
Levy Freeze Order AML Concern AML Suspicious Activity EDD - Liftable Restriction
RNR
Account Open Date More than 60 days $0-$25,000
how locate check search
service catalog > cash mgmt > check search
Most request WF wise
2-3 days
3rd most important
have a good time in and try to stay motivated
Reset User/PW, Add DST, Rx the account
Account Open Date More than 60 days amount 25,000.01 or more
where to locate Correspondence case
service catalog > service > retail product support
Check availability
A check deposit will be made available for investment and withdrawal on the fourth business day after the day of deposit.
2nd most important
Very new account with funds coming in and cx immediately wanting to move funds ASAP
verify funds that were deposited into the account with contra get secondary
Account Open Date Any date $0-$2,500 VS $2,500.01 or more Non-US location
Where to locate LMT tool
Service catalog > account mgmt > LMT
Non - ACAT time frame
Non-ACAT incoming (Manual) transfers generally take 3-6 weeks, as E*TRADE and Morgan Stanley Wealth Management must wait for the contra-firm to deliver the funds and/or securities. Non-ACAT outgoing transfers are processed within 3 -5 business days.
Most important thing do while on the phone
Deescalate