UHMAP Contact CenterJeopardy

Part C

100

What year was the UCLA Health Medicare Plan effective? 

2023

2024

**2025**

200

How Many plans does UHMAP offer?

1

**2

3

300

Which vendor supports teeth cleaning?

Anmore

Periscope

**Delta Dental

400

Which resource is use to see patient accepting providers?

Expert

***UHMAP Website 

Epic

500

A member is calling to change their address, How do you update the address as an agent?

Update it yourself

Call the claims Department

***Send a CRM to the Enrollment Dept

Part D

100

Which vendor do we use to assist with medication inquiries?

Mednet

Anmore

***Medimpact

200

What is the formulary?

Directory

Bible

***Medication list

Enrollment

100

A caller is inquiring on how to sign up with UHMAP. Which vendor name and number would you provide before transferring?

Carelinx

Bold

***Berwick

Benefits

100

How many topics does the resource tab have on the UHMAP website?

1

7

***6

Miscellaneous

100

Does UHMAP provide specialty services with an authorization or without?

Yes

Sometimes

***No

200

Where can you locate the care concierge number on the UHMAP website?

Provider Tab

Member Portal Tab

**For members tab***

300

What does the following letters stand for CAHPS mean?

Medicare

***Consumer Assessment of Health Providers and Systems

Anonymous