SENSES
This means adapting to your customer's situation, communication style and experience level
CUSTOMER PROFILING?PERSONALIZATION
A Guide article that talks about CSKB TIPS and BEST PRACTICES
GUIDE1391
TRUE or FALSE: INTERMEDIATED_FORCED_PAYMENT_CHALLENGE means that the purchase was attempted but blocked by the member’s financial institution due to not passing the SCA attempt.
TRUE
SCA Stands for?
STRONG CUSTOMER AUTHENTICATION
This is a Sense for Investigate and Don't Assume
SENSE OF SMELL
This article covers common technical issues that members have and troubleshooting tips to identify and resolve them
GUIDE1452
This is a tool we use to check on the member's paying for items error messages?
CHECKOUT TOOL
What did we celebrate last November 1?
All Saint's Day
What is the behavior for SENSE OF TASTE
BE HUMAN and NOT A ROBOT
What CSKB article talks about Checkout troubleshooting issues and error codes?
GUIDE1635
TRUE or FALSE: If you see Payments 2.0 flag in LVIS but not a block. It should be transferred to Managed Payments.
FALSE
How many days before Christmas?
38
This is a Sense for Empathize
SENSE OF TOUCH
This article addresses eBay’s complaints management process and related aspects of eBay’s regulatory compliance obligations.
GUIDE1717
This is a two factor authentication and might require you to provide security credentials such as a password, SMS code, or similar when authorizing a payment.
3DS or SCA
What is our Mission Statement?
“We exist to help our customers and solve their problems in the quickest, simplest, easiest way possible…and make them feel great about eBay along the way.”