Category: Domains and DNS
1. What record type is used to connect a domain to a server’s IP address?
A) MX
B) TXT
C) A
D) CNAME
C) A
6. Where can you find product details in a customer account?
A)Hosting
B) Contracts and Subscriptions
C) Domain & SSL
D)Invoices and Payment Details
B) Contracts and Subscriptions
11. What message appears if a domain isn’t connected to a website?
A) This site can’t be reached
B) Login failed
C) Error 403
D) Certificate expired
A) This site can’t be reached
16. What is the standard SMTP port for secure email sending?
A) 25
B) 587
C) 110
D) 143
B) 587
37. After how many days of non-payment is an account referred to the collections team?
A)240
B) 60
C) 54
D) 35
A) 60
2. Which DNS record points a subdomain to another domain?
A) A
B) MX
C) CNAME
D) SPF
C) CNAME
7. What feature helps secure domains in hosting packages, it also helps the website looks secured and trusted.
A) Spam Filter
B) Backups
C) SSL Certificate
D) CDN
C) SSL Certificate
12. Which file is used to manage redirects in Linux hosting?, it can also cause error 500 if its being configured incorrectly.
A) web.config
B) .htaccess
C) robots.txt
D) config.sys
B) .htaccess
17. Which protocol syncs emails across multiple devices?
A) POP3
B) IMAP
C) SMTP
D) SSL
B) IMAP
38. Which lock is placed on an account when a contract is terminated and verification is no longer possible?
A) Inkasso
B) Mindersaldo
C) GesperrtBuha
D) Inkasso Negative Intern
B) Inkasso Negative Intern
3. Which DNS record allows emails to be sent from a domain?
A) A
B) CNAME
C) PTR
D) SPF
D) SPF
31. What does upgrading a contract package usually provide to the customer?
A) Faster DNS propagation
B) Free domain transfer
C) More resources and features
D) Lower renewal price
C) More resources and features
32. What is a common reason a website shows a "403 Forbidden" error?
A) DNS records not set up properly
B) File or folder permissions are incorrect
C) The domain is expired
D) The browser cache is outdated
B) File or folder permissions are incorrect
18. What email record helps authenticate sender domains?
A) A
B) DKIM
C) CNAME
D) MX
B) DKIM
39. What payment method is available for accounts with Mindersaldo lock?
A) Update Card Details
B) BACS
C) Paypal Wirelink
D) Collections Team
C) Paypal Wirelink
What is the purpose of an A (Address) record in DNS, and how does it differ from a CNAME record?
A. An A record redirects one domain to another, while CNAME assigns email services.
B. An A record maps a domain to an IP address; a CNAME maps a domain to another domain name.
C. An A record is used for email only, while a CNAME is used for FTP.
D. Both A and CNAME records point to the same server but serve different protocols.
B. An A record maps a domain to an IP address; a CNAME maps a domain to another domain name.
Which of the following reduce the risk of DNS hijacking, spoofing. This also back up and restore DNS zones, and define and use your own DNS templates?
A.Domain Guard
B.SSL Certificate
C.DNS Pro
D. My Defender
B.DNS Pro
Which of the following can often cause a website to display a "500 Internal Server Error"?
A. Incorrect domain forwarding settings
B. Corrupted .htaccess file
C. SSL certificate not installed
D. DNS zone missing A record
B. Corrupted .htaccess file
What could be a cause for a customer not being able to send emails via SMTP, but can still receive emails?
A. Incorrect incoming server settings
B. Mailbox full
C. ISP blocking port 587
D. No MX records
C. ISP blocking port 587
How many days does BACS payment takes to process and what is needed to make sure that payment reflects to the correct account?
A. 5-7 days and account number
B. 3-5 days and account number
C.7-10 days and account number
D. 5-7 days and contract number
B. 3-5 days and account number
A customer recently transferred their domain to IONOS, but their website is not loading. What are two DNS-related steps they should verify?
A. Make sure the domain is spelled correctly and the TTL is set to 0.
B. Check that the SSL certificate is installed and the DNS is flushed.
C. Update DNS records to point to the correct hosting and confirm nameservers are correctly set.
D. Delete all existing DNS records and wait 48 hours for propagation.
C. Update DNS records to point to the correct hosting and confirm nameservers are correctly set.
A customer wants full root access, isolated resources, and the ability to install custom applications. Which package should you recommend?
A. MyWebsite Now
B. Web Hosting Essential
C. Dedicated Server Package
D. Mail Business
C. Dedicated Server Package
What is a recommended first step when a customer’s WordPress site is stuck in “maintenance mode”?
A. Reinstall WordPress
B. Remove the .maintenance file from the root directory
C. Repoint the DNS
D. Update the PHP version
B. Remove the .maintenance file from the root directory
A customer using Mail Basic cannot log in via Webmail. What is the most likely cause?
A. DNS settings
B. Incorrect mailbox password or locked mailbox
C. SSL mismatch
D. Outdated browser
B. Incorrect mailbox password or locked mailbox
A customer wants to reinstate a Domain under a terminated account with an outstanding balance. What does the customer need to do?
A. Transfer the Domain to another contract
B. Settle balance and create a new account then transfer the domain
C. Cancel the contract
D. File a chargeback with bank
B. Settle balance and create a new account then transfer the domain