Codes
When would you receive an FTC Infraction?
For not sending your email
If Angela forgets to clock out at the end of her shift for the day. What is the expectation?
Angela is expected to send an email to have her check out time updated.
How long would it take to buy back if you're at a Verbal 3?
3 consecutive months
How long should your system issue be for it to be reported for exceptions purposes?
4mins or more
Lisa is on lunch and her she experiences a power outage. She notices that her lunch is to end soon but her power is still not up. She does not report this to anyone and logs back in late. What will be the outcome?
She would receive points for the overspent meal.
What is the code used when an employee forgets to clock a meal?
CMI
Melissa was scheduled to login at 11am. She logged in at 11:20am and only posted in her adherence chat that she logged in late due to system issues (internet/power outage/AWS issues). What will be the repercussions?
She will receive 1 point for being tardy and not reporting her system issues in a timely manner.
After a serving a suspension, how long will it take to go back to 0 points.
6 consecutive months
If an agent fails to communicate their system issues in real time, and they log in late. What will be the outcome?
The agent will receive points.
Logan is scheduled to work 8am to 6pm est. Before the start of his shift, he realized that his internet is down and contacted his internet provider to get an ETA. His provider stated that they don't have one at this time. What is expected of Logan?
He is to report the internet outage before the start of shift, for points purposes, and report to the office.
Name an instance where the DPI applies.
If the duplicated punches affected the total amount of time clocked for the day.
Rosie was WFH when she experienced internet outage at 4:30pm. She reported this in the WhatsApp chat and was logged out from 4:30pm to the end of her shift at 5pm. Her internet was restored at 7pm. She logged in and made her check out time and sent her email. Which infraction will she receive?
None
If Jane received her 4th infraction for a coaching document on 1/5/2024, and she received another infraction on 2/12/2024 which takes her to a coaching 1. What will be her buy back date?
June 1, 2024
15mins
If you're on shift and you get approval to log out 3hrs early to seek medical attention, but you did not provide a medical claim for the day. Which code will be used to log the points?
early out
Give a scenario for an UAOI.
Clocked in after shift without being on a call.
Didn't clock out for VTO/PTO within shift.
Rebecca's scheduled shift is 12pm to 10pm. Her lunch is scheduled for 2pm and she has approved PTO/VTO from 3pm to 5pm. She is expected to be back on calls from 5pm to 10pm. What punches should she make in UKG?
Check in at 12pm check out at 2pm check in at 5pm check out at 10pm
If Jane received her 4th infraction for a coaching document on 1/5/2024, and she received another infraction on 1/12/2024 which takes her to a coaching 1. What will be her buy back date?
May 1,2024
What will be the outcome if you encounter any system issues on an unapproved WFH day?
If you're on shift and you get approval to log out 3hrs early to seek medical attention, but you did not provide a medical claim for the day. how much points will you receive?
1pt
Name the infraction codes and their meaning.
CII (Clock In Infraction)
CMI (Clock Meal Infraction)
COI (Clock Out Infraction)
DPI (Duplicate Punch Infraction)
ECI (Early Clock Infraction)
FTC Fail to Communicate
UAOI (Unauthorized OT Infraction)
On January 8th Marco's shift began at 8am. He clocked into UKG at 7:45am and made all other punches on time.
On January 11th Janeka received and email from Marco and updated his TC. Which infraction(s), if any, will he receive?
ECI and FTC
Lisa has 16 infractions and is at a Written 3. Her last infraction was received on 12/15/2024. She worked all of January, February and March without gaining any more infractions. On April 1st, what level of infraction will she buy back to?
8 infractions- Verbal
Lisa is on lunch and her she experiences a power outage. She notices that her lunch is to end soon but her power is still not up. What is expected of her?
Lisa should report her power outage with proof before the end of her meal and provided constant updates until she is able to log back in.
Joan currently has 8points. She NCNS on 1/12/2024. She submitted a medical claim on 1/15/2024. How much points will she have on 1/15/2024 and what level of disciplinary will she be at?
She will have 14 points at a Final Warning