Trace
UPS is usually here by 11am and its already 3pm. Should we submit a trace for this?
No. Track on carrier website and inform they will be there by end of day today.
Customer is asking for pricing for 10 folding tables. Extended price is $1300.
Offer to submit quantity quote.
How many times must you say the customer's name during a call?
At least once.
When would you recommend Blown Stretch wrap over Cast.
When customer is packing irregular loads
When placing a reorder on a Uline error return when the customer was charged shipping originally, should you charge shipping on reorder?
Yes, Credit memos will credit shipping on original.
Exception: Free Freight, Collect, Pick up
What is the delivery deadline for UPS ground.
Commercial (6pm), Residential (8pm)
Customer wants a quote for boxes with their logos printed onto boxes.
Unable to quote. Offer custom labels
Good service is worrying about the _____ so our customers don't have to.
Details
Name the 3 styles of strapping materials we carry.
Steel, Poly, Polyester
I just received my pallet truck and need to return it because there's a huge dent on the fork. How should I go about returning this?
Submit Trace
When are POD's available?
Available day after delivery
Customer wants better pricing on 2 pallets of
S-7125S - Ice Melt Skid Lot - 50 lb Bag.
Unable to quote.
What do you if you need to request PTO 3-4 weeks in advance?
Notify TL or Manager.
Request once available in Webstation.
This style label does NOT require a ribbon to print
Direct Thermal Labels
I requested a return for my Debbie Kraft bags earlier today, but I found a use for them and wanted to let you know. What do you need to do?
Submit a Delete Return form letter
True/False
Customer is refusing order from Golden State.
Enter return and submit Trace.
False
What are the requirements for a non-stock quote?
Business account, Sales history, $300 min purchase on quoted item.
What are Uline's 3 core principles?
Speed, Passion and Operational Excellence.
How many different heights do we carry Pallet Racks in?
3 : 96", 120", 144"
Customer is requesting an ARS label via Mail and not email. How do you proceed?
Leave email space blank when submitting ARS
What two things should you do before submitting a courier request?
See if default freight has same day
Check to see if it is realistic distance for same day? -- Google maps
I ordered 500 packs of cable ties and came up short. I need 10 more packs but its not giving me my quoted price. Can you give me 10 packs at my quoted price?
No, offer next column.
If customer pushes back, call Quotes for approval.
Name 5 of 8 customer service core competencies.
Culture Guardian
Service Minded
Customer Advocate
Product Expert
Shipping Advisor
Sales Savvy
Team Player
Problem Solver
When speaking about Drum pumps and Viscosity, what does the Abbreviation CPS stand for?
Centipoise
Customer wants to return a drop ship product. Who handles?
Custom