Procedures
What document do we need to complete when we assisted the guest with a "Stuck in status" order
Stuck in Status Tracker
Who does really like SevenUp?
QA - Jose Quiñonez
What are the 4 upcoming ULTA events for the high season?
Holiday Haul: Black Friday Sale
Holiday Haul: Cyber Monday Sale
Holiday Beauty Blitz
Jumbo Love Event
What is the current EX Incentive?
We like to win. Spin the wheel
What is the most important ingredient in Mexican dishes?
Corn, beans, and chiles
What are the 3 important parts to create the best empathy statement for all your contacts?
Apology, acknowledgment, and reassurance.
Who likes donuts with bacon?
TL -Jorge Alexander Marroquin
What was the last event that ULTA is running?
The Gorgeous Hair Event
How many things do we have in 24-7 in touch?
10 things
What is the smaller country in the world?
The Vatican, Roma
Who and how do you need to email for an associate compliment?
It is an FYI email to the Store only.
Who uses lemon when eating lasagna?
STL - Yennifer Gabriela Osorio
What do you know about what products do not conduct testing on animals?
They are Cruelty-Free
How many spin-tokens can an employee earn a week?
3 per week
What is the biggest animal in the world?
Blue Whale
When should we not request a reroute with an incorrect address?
Order over $500 The new address is in a different state The new address is a residential address (not available for hotels, general delivery, freight forwarders, etc.) The order contains the following: Dyson Item Channel Item Fragrance over $95 PCA(Personal Care Appliance) items over $150 The order is coming from USPS
Who does not use shoes while working from home?
OM - Byron Miza
What 3 artists have participated in ULTA's brand?
Ariana Grande, Rihana and Kylie Jenner
Mention 3 of our 10 things in 24-7 in touch.
We like to win.
What we love the most about home is who we share it home.
Fail fast.
Where will the World Cup take place?
Qatar
When do we need to send a PPL?
PPL should be sent if Items are damaged over $5 that are not: Broken glass item Leaked item HAZMAT item Reship a DNR/Stuck orders/Incorrect item
Who does not like fruits at all?
Sr OM - Cristina Olivares
What year did ULTA start in Guatemala?
2019
Who is ULTA's director of operations in 24-7 intouch?
Whitney Phommavong
When does the World Cup start?
Sunday 11/20