Credit/Loyalty
What % off does a guest receive on their first purchase if approved?
20%
What are the 3 E's?
Engage, Educate, Excite
What are the 3 kinds of shrink?
Internal, External, and Operational
How often do you need to ask a manager/lead for a bag check?
End of shift
How do you obtain the prestige key?
Sign it out at the cash wrap
What is the % completion goal for new loyalty sign ups?
100%
Which 4 brands are our top sales priorities?
Clinique, Benefit, MAC and Lancome
What are our top 3 theft brands?
Clinique, Charlotte Tilbury and Sol de Janeiro
What is our return policy?
Within 30 days they can receive a full refund.
60 days they can receive a merchandise credit.
After 60 days they cannot return the merchandise.
How can you do Happy Returns?
Anybody!
What is the % goal for CC apps/transactions?
1.35% (1 app for every 135 transactions)
By asking ________ questions, you can ensure that you are meeting the guests needs and building the basket.
Open-ended
What is a pick-list and why are they important?
A pick list helps keep the sales floor stocked and can highlight any inventory discrepancies.
Which day of the week are we responsible for approving our time cards?
Saturday (and/or our last shift of the week)
What do you do if you see a coworker steal?
Call the Ethics and Code of Conduct #
Canadians can only sign up for ____ not _______.
Loyalty not CC
What is UPT and how can you impact that metric on the sales floor?
UPT: Unit Per Transaction
By recommending more than one product to every customer
What are 3 actions you can take before you determine an item is OOS?
-Lookup in MIA
-Check backstock
-Ask a manager for help
How many points can you have before termination?
8 points
What are the names of our two freelance brand reps?
Alma and Caroline
If you get a "no" on loyalty, how many signups do you need to get your conversion % above 85%?
6 or more
Conversion is the percentage of customers who come into the store and leave with a purchase.
The 3 behaviors that impact conversion are: greeting every customer, handing out totes, and demos.
What does FIFO mean?
First In and First Out (for restocking)
How do you call off for a shift?
Call the store at least 2 hours before your shift and speak to a manager directly.
What are the black-out dates for our holiday season?
November 24th-December 26th