Understanding the message
What is the main problem the guest has?
The air conditioner is not working.
Why is present continuous used in “the room is getting very warm”?
The situation is happening now.
Is the guest’s message polite? Why?
Yes, because the guest uses “Could you please…”.
Did the guest try to fix the problem before writing?
Yes.
Rewrite one sentence to sound more polite or professional.
“I’m sorry to bother you, but the air conditioner in my room is not working.”