Payments
Will my auto pay transfer or do I need to re-enroll?
draft information will carry over to USB. However, there may be a 3-5 business day delay before the draft comes out while the customers loan is converting over.
Will I receive a billing statement? Will it be sent at the same time as it did when it came from Union Bank?
While you will continue to receive a monthly billing statement, the dates will now coincide with the U.S. Bank billing cycle. If you wish to have a different billing cycle date, you may make that request either online at usbank.com, the U.S. Bank Mobile App by visiting your local branch or calling customer service.
April 28th
ACH draft Updates prior to conversion have to be done with Union Bank by 4/28.
What if I need to find a payment I made earlier this year? Can I still do that when I transition to U.S. Bank??
We know having access to your banking history is very important and you can trust that it will be safe and secure during this transition. You will have access to most of your prior banking history. We also recommend that you print out your latest payment history prior to your transition date(s) for your records.
Until then, contact Union Bank at 800-237-0561 or visit unionbank.com to access or request your banking history.
Loans, Lines, Leases Conversion Questions
Transfer to U.S. Bank L3 helpline.
Can I access my account online?
On 5/3 the customer will be able to enroll on OLB or the U.S. Bank Mobile App to access their Mortgage account.
What are the differences between Union Bank statements and U.S. Bank statements?
U.S. Bank provides a wealth of banking services and solutions to meet the needs of customers. Your first U.S. Bank billing statement will include information regarding how to read your new statement and more. Look out for this new statement when your account transitions to U.S. Bank.
May 1st
Official transition date. Loans boarding on system.
No system access.
No payment channels available.
I paid off my account on xx/xx. When will I receive my paid paperwork/release of lien?
Our goal is to process lien releases within 30 calendar days from their paid in full date.
I can confirm we received your final payment on XX/XX.
If you have not received your paperwork/release for the lien by 30 days from when you paid off your loan, please call us at. 800-365-7772
HELOC, Organic Personal Loans & Business Personal Lines of Credit
Union Bank Quick Connect
Where can I mail my payment?
Will I continue to receive an Annual Escrow Analysis from U.S. Bank?
Yes, U.S. Bank will continue to produce an Annual Escrow Account Disclosure Statement on your account if applicable. However, it could be included with your monthly billing statement and will be enclosed in an envelope marked "Important Escrow Information Enclosed."
A short-year statement will be performed by Union Bank prior to service transition to U.S. Bank. An escrow analysis will be performed prior to the transition for loans that are due for an annual escrow analysis within 60 days after the customer becomes a U.S.Bank customer.
May 2nd
Loans viewable in MSP.
IVR payments. Funds will go into suspense.
No OLB/Agent payments available.
Will the customers and/or insurance companies be notified of a new mortgagee clause for insurance policies?
Customers and/or Insurance companies will be notified that U.S. Bank now holds your mortgage, and they need to update their policies accordingly.
Please verify with your insurance company that the loss payee has been updated to U.S. Bank.
Union Bank Credit Cards
800-642-3311
What will happen with my bill Pay? Will I need to re-establish my bill pay?
If you pay bills using an external bill pay service, you will need to update your bill pay to direct payments to U.S. Bank.
If I selected a paperless billing or other statements, will this remain so?
The customer must enroll in online banking and establish paperless billing and/or other statement preferences.
INTERNAL: Encourage the customer to enroll in online or Mobile Banking and review their paperless preferences.
May 3rd
BAU. All payment channels available.
Who will be responsible for paying insurance disbursements during the account transition to U.S. Bank?
Escrow Accounts – Union Bank/NGLS (National General Lender Services) will be responsible for paying your insurance bills up to the official transition of your account to U.S. Bank. After the official transition, your account will be paid by U.S. Bank/NGLS going forward.
Non-Escrow Accounts - If you have a non-escrowed account, you are responsible for payment of your insurance. If you’re unable to pay the insurance, contact us at 800-365-7772 for your escrow initiation option.
Checking/Savings
800-418-6466
When should I start making payments to U.S. Bank?
Our IVR will begin accepting payments on 5/2. U.S. Bank branches will start accepting payments on 5/3. Online payments and payments with an agent will also begin on 5/3.
Could I get a payoff on my account?
You will need to contact Union Bank for a payoff quote prior to becoming a U.S.Bank customer. We can connect you with Union Bank customer service representatives by transferring you.
May 30 and June 26
Checking & Savings, Money Market, CD, IRA, Loans and lines of credit transition starts May 27th- account access on May 30th.
Credit cards- transition starts June 23rd- account access on June 26th.
Who will be responsible for paying taxes disbursements during the account transition to U.S. Bank?
Escrowed Accounts –If your mortgage loan has an escrow account, Union Bank is responsible for paying property taxes due within 30 days of loan transition. After 30 days of service transition, U.S. Bank is responsible for paying. U.S. Bank utilizes a tax service which secures the tax amounts from the taxing authority via an electronic file. Physical tax bills are not used for payment. However, there are exceptions. If your taxing authority sends a Delinquent, Supplemental, Corrected, Added, or Interim tax bill, and you wish payment from escrow, please send it to:
U.S. Bank
Attn: Tax Department
2800 Tamarack Rd
Owensboro, KY 42301
If you have a non-escrowed account, you are responsible for payment of your taxes and insurance. If you’re unable to pay your taxes or insurance, contact us at 800-365-7772 for your escrow initiation option. Please be advised if payment is not made by the tax due date, U.S. Bank may pay and establish an escrow account to protect our interest in the collateral. The process to place lender placed insurance will begin and coverage placed if proof of coverage is not provided upon notification and request.
Online Banking Issue with UB OLB
800-238-4486