Radios
What are 2 of the most important words to utilize when using a radio?
Please & thank you
What are the single person study rooms? (extra points if you explain how to reserve a single study room)
2502, 2511, 3502 & 3509
How early can people check in for their reservations?
15 minutes
Someone calls and asks to be transfered?
1. Press transfer button
2. Enter the LAST 5 digits of the phone number of the person you are transferring them to
3. Press transfer button again
*never put the caller on hold
True or False: Facilities is a department within the Union
False
Who can hear you when you speak on channel 2?
Who do you contact if you are running late?
Jenna and someone on shift with you - ideally a lead or coordinator
False
Someone asks where the Events Suite is?
Kindly ask them if they have a meeting and/or who they are looking for specifically. We should try full understand the situation before sending anyone up to the Events Suites.
What time is it acceptable to have amplified sound in the Pit?
12pm-1pm
True or False: You should always sign radios in/out
True
What action do we take when someone arrives for a table/chair rental
1.The Welcome Desk checks the “Rentals” to confirm they have a rental and “check-in” their reservation.
2. Once checked-in, the Welcome Desk will radio the Operations team.
How far ahead of time do you need to request time off?
At least 2 weeks ahead of time but the sooner the better.
I'm hungry while I'm on shift?
Always try to eat before or after your shift if you can...but if you need to eat, please notify Jenna or Rebecca, grab the food you need and eat it in the back room. I'd rather myself or Rebecca cover the front desk for you than for any food to ever be eaten in front of guests.
Name 3 departments located in the CU and their locations
Event services - 3103, Communication & Creative Services - 3505, Student Legal Services - 3502, Business Hub - 3514E, Admissions - 2416, Student Life & Leadership 2501, Carolina Union Activities Board - 2519, Information Technologies Services - 1506
How many radio channels are there and what purpose do they serve?
1- Admin, 2- Building Operations, 3- Emergency, 4- Special event, 5- Housekeeping & Maintenance
During a building evacuation, what are the three safe locations we should send our guests?
What is the name of the ticketing software we are currently using?
AudienceView
Someone asks for an employee's cell phone number or email address?
Tell them that we do not give out personal information. If they are persistent, have them speak to Jenna.
What is the name of our Executive Director?
Alexandra
Red- shelter in place, Orange- evacuation, Yellow- adverse condition, Blue- medical emergency, Green- non-critical medical emergency, Purple- aggressive behavior, Amber- missing person(s), Grey- suspicious person/package, Clear- all clear
Name 4 of the 5 room prefixes (prefix = the first two numbers of rooms in the building)
24, 25, 32, 34, & 35
Can someone reserve just the Great Hall lobby? (bonus points if you can tell me the capacity)
Yes! (100)
A client is breaking safety policies during an event? And what if they refuse to listen to you?
Kindly ask them to stop what they are doing/adjust the mistake. If they refuse to listen, kindly insist - if they still don't listen, escalate the situation to a full time staff member & call the police if necessary.
What are the capacity numbers for the Great Hall and the Union Auditorium?
GH - 626
UA - 385