Communication
What are examples of electronic communication?
Emails, texts, digital forms
What does A stand for in SOAP?
Analysis
a voluntary agreement given by a competent person to receive massage therapy after being informed of the treatment details is defined as what?
Consent
Which type of listening involves maintaining eye contact and using minimal encouragers?
active listening
Why does communication matter?
Builds trust and rapport
Helps clients feel safe and respected
Ensures clarity and comfort
Prevents misunderstandings
Supports your professional image
What section does your clients chief complaint go in your SOAP notes?
Subjective
What do we do if a client withdraws consent during treatment?
immediately stop and adjust if needed
Using plain language and explaining techniques before starting best describes what?
Clear instruction
Use a warm, welcoming tone, open, approachable body language, Acknowledging feelings and concerns Avoiding sounding clinical or dismissive
are all examples of what?
Empathetic communication
where would your postural assessment and palpation findings go in your SOAP notes?
Objective
who do we involve to provide consent for a vulnerable client?
caregiver/representative
Posture, facial expressions, and tone of voice are all examples of what?
non-verbal communication
what are elements of written communication?
Soap notes, emails, client records
If we refer a client to another health care provider, where would we note that in our SOAP notes?
Plan
This type of client needs written consent from a parent or guardian
minor
Focusing on the client’s well-being and not personal sharing is an example of what?
professional boundaries
communication that is used in check-ins, consultations, and treatments.
oral communication
Where do we write out our treatment goals in our soap notes?
Analysis
type of consent that is given after discussion of treatment details and is required before every session
verbal consent
Active listening, empathy, plain language, confidentiality, adaptability are all examples of what?
effective communication