Types of Tourists
Who are leisure tourists?
People traveling for fun, relaxation, and holidays
What is inbound tourism?
Tourists coming into a country from abroad
What sector do hotels belong to?
Accommodation sector
Why is customer service important?
It keeps tourists happy and encourages repeat business
What is sustainable tourism?
Tourism that protects the environment, economy, and culture
Who are business tourists?
People traveling for work or business purposes
What is outbound tourism?
Residents traveling to other countries
What sector do tour operators belong to?
Tour operators sector
What is product knowledge?
Understanding all the products and services offered
What is eco-tourism?
Tourism focused on nature and conservation
Who are adventure tourists?
People traveling for thrill-seeking activities like skydiving or hiking
What is domestic tourism?
Travel within a person’s own country
What sector are airlines part of?
Transport sector
Why is handling complaints professionally important?
It can turn negative experiences into positive ones
Why is reducing carbon footprint important?
To limit environmental damage caused by tourism
Who are medical tourists?
People traveling for medical procedures or treatments
What is mass tourism?
Large numbers of tourists visiting the same place
What sector are museums part of?
Attractions sector
What is customer feedback?
Tourists' opinions about their experience
What are the 3 pillars of sustainability?
Environmental, economic, and socio-cultural
Who are religious tourists (pilgrims)?
People traveling to religious sites for spiritual purposes
What is niche tourism?
Specialized travel for specific interests (like food tourism or ecotourism)
What sector helps tourists plan trips?
Travel agents sector
How can cultural awareness improve customer service?
By understanding and respecting different cultures
Give an example of a sustainable tourism practice.
Using solar energy in hotels or reducing plastic waste