Organizations
Managers
Management Theories
Ethics
IT and CT
100
The 7 ways organizations are changing

1. Increased use of technology
2. Movement away from command-and-control
3. Focusing on speed
4. Greater emphasis on networking
5. Empowering their employees
6. Teamwork
7. Work-life balance

100

What are the three manager roles?

Top manager, middle manager, lower manager

100

What are the classical approaches to management?

1. Scientific Management
2. Administrative Principles
3. Bureaucratic

100

Define ethics.

Ethics can be defined as a code of moral principles that set standards of good or bad, right or wrong, in one’s conduct and thereby guides the behaviour of a person or group.

100

What does IT allow for?

Allows information to easily be shared, stored, and manipulated

200

What forces are driving organizational change?

Competition, globalization, emerging technologies, consumers, and employers
200

What are the types of managers?

Line, staff, functional, general

200

Which behavioural approach discusses TWO types of employees?

Argyrsis' Theory X and Theory Y

200

Name situations of ethical dilemma for managers.

Discrimination, sexual harassment, conflict of interest, customer confidence, organizational resources

200
How is IT changing business? (Two items)

E-commerce
M-commerce

300

What are the three characteristics of organizations?

1. Purpose

2. Division of Labour
3. Hierarchy of Authority

300

What are top managers responsible for?

Guide the performance of the organization as a whole or one of its major parts
Pay special attention to the external environment
Develop appropriate ways to deal with potential long-run problems and opportunities
Future oriented strategic thinkers
Decision makers under highly competitive and uncertain conditions
Ensure strategies and performance objectives are consistent with organization’s purpose and mission

300

Name Maslow's five needs, in order.

Physiological, Safety, Social, Esteem, Self-Actualization

300

Convincing yourself that no body will ever find out is an example of what?

Rationalization of unethical behaviour

300

What is CT?

Communication technology - The transfer of messages (information) among people and/or machines through the use of technology

400

What is the difference between a tall and flat structure?

Tall - organizations have many levels
Flat - organizations have few levels

400

Name and define the three managerial skills

Technical - The ability to use a special proficiency or expertise in one’s work
Human - The ability to work well in cooperation with other people
Conceptual - The ability to think analytically and solve complex problems

400

Which administrative theory believes people’s feelings, attitudes, and relationships with coworkers should be important to management, and they recognized the importance of the work group?

The Hawthorne Studies

400

The person, the organization, and the environment are three influences of what?

ethical behaviour

400
Give examples of CT

Email, social media, zoom, microsoft teams, etc.

500

Define organizations as an open system.

Interact with their environments in the continual process of transforming resource inputs into product outputs

500

What are the four roles of managers?

Planning
Organizing
Controlling
Leading

500
List and define the four absolutes of TQM
  1. Quality means conformance to standards - workers must know exactly what performance standards they are expected to meet

  2. Quality comes from defect prevention, not defect correction - leadership, training, and discipline must prevent defects in the first place

  3. Quality as performance standard must been defect-free work - the only acceptable quality standard is perfect work

  4. Quality saves money - doing things right the first time saves the cost of correcting poor work

500

List and define the five leadership beliefs guiding social responsible practices.

People - belief that people do their best in healthy work environments with a balance of work and family life

Communities - belief that organizations perform best when located in healthy communities

Natural Environment - belief that organizations gain by treating the natural environment with respect

Long Term - belief that organizations must be managed and led for long-term success

Reputation - belief that one’s reputation must be protected to ensure consumer and stakeholder support

500

How does IT/CT help businesses? 

Answers will vary. 

EXAMPLE:Progressive organizations are doing all they can to utilize computers and IT to streamline work, improve operating efficiencies, and make overall performance improvements. CT is used to communicate between employees.