Organizations
1. Increased use of technology
2. Movement away from command-and-control
3. Focusing on speed
4. Greater emphasis on networking
5. Empowering their employees
6. Teamwork
7. Work-life balance
What are the three manager roles?
Top manager, middle manager, lower manager
What are the classical approaches to management?
1. Scientific Management
2. Administrative Principles
3. Bureaucratic
Define ethics.
Ethics can be defined as a code of moral principles that set standards of good or bad, right or wrong, in one’s conduct and thereby guides the behaviour of a person or group.
What does IT allow for?
Allows information to easily be shared, stored, and manipulated
What forces are driving organizational change?
What are the types of managers?
Line, staff, functional, general
Which behavioural approach discusses TWO types of employees?
Argyrsis' Theory X and Theory Y
Name situations of ethical dilemma for managers.
Discrimination, sexual harassment, conflict of interest, customer confidence, organizational resources
E-commerce
M-commerce
What are the three characteristics of organizations?
2. Division of Labour
3. Hierarchy of Authority
What are top managers responsible for?
Guide the performance of the organization as a whole or one of its major parts
Pay special attention to the external environment
Develop appropriate ways to deal with potential long-run problems and opportunities
Future oriented strategic thinkers
Decision makers under highly competitive and uncertain conditions
Ensure strategies and performance objectives are consistent with organization’s purpose and mission
Name Maslow's five needs, in order.
Physiological, Safety, Social, Esteem, Self-Actualization
Convincing yourself that no body will ever find out is an example of what?
Rationalization of unethical behaviour
What is CT?
Communication technology - The transfer of messages (information) among people and/or machines through the use of technology
What is the difference between a tall and flat structure?
Tall - organizations have many levels
Flat - organizations have few levels
Name and define the three managerial skills
Technical - The ability to use a special proficiency or expertise in one’s work
Human - The ability to work well in cooperation with other people
Conceptual - The ability to think analytically and solve complex problems
Which administrative theory believes people’s feelings, attitudes, and relationships with coworkers should be important to management, and they recognized the importance of the work group?
The Hawthorne Studies
The person, the organization, and the environment are three influences of what?
ethical behaviour
Email, social media, zoom, microsoft teams, etc.
Define organizations as an open system.
Interact with their environments in the continual process of transforming resource inputs into product outputs
What are the four roles of managers?
Planning
Organizing
Controlling
Leading
Quality means conformance to standards - workers must know exactly what performance standards they are expected to meet
Quality comes from defect prevention, not defect correction - leadership, training, and discipline must prevent defects in the first place
Quality as performance standard must been defect-free work - the only acceptable quality standard is perfect work
Quality saves money - doing things right the first time saves the cost of correcting poor work
List and define the five leadership beliefs guiding social responsible practices.
People - belief that people do their best in healthy work environments with a balance of work and family life
Communities - belief that organizations perform best when located in healthy communities
Natural Environment - belief that organizations gain by treating the natural environment with respect
Long Term - belief that organizations must be managed and led for long-term success
Reputation - belief that one’s reputation must be protected to ensure consumer and stakeholder support
How does IT/CT help businesses?
Answers will vary.
EXAMPLE:Progressive organizations are doing all they can to utilize computers and IT to streamline work, improve operating efficiencies, and make overall performance improvements. CT is used to communicate between employees.