Human Services
What is a “soft skill”?
Answer: Personal qualities like teamwork, communication, or adaptability.
100: What does teamwork mean?
Answer: Working together toward a common goal.
100: What is a “soft skill”?
Answer: Personal qualities like teamwork, communication, or adaptability.
100: Give one example of professional behavior.
Answer: Dressing appropriately, being on time, showing respect.
100: What is time management?
Answer: Using your time effectively to complete tasks.
Which is a soft skill: typing 70 wpm or active listening?
Answer: Active listening.
200: Name one quality of a good team player.
Answer: Flexibility, reliability, communication, cooperation.
200: Which is a soft skill: typing 70 wpm or active listening?
Answer: Active listening.
200: What does integrity mean?
Answer: Doing the right thing, even when no one is watching.
200: Name one tool that helps with organization.
Answer: Planner, calendar, to-do list, scheduling app.
Why is tone important in workplace communication?
Answer: It affects how messages are understood and how professional you appear.
300: Scenario: Your group disagrees on a project idea. What’s one way to solve this respectfully?
Answer: Use compromise, vote, or find common ground.
300: Why is tone important in workplace communication?
Answer: It affects how messages are understood and how professional you appear.
300: Scenario: A coworker asks you to lie for them. What’s the ethical choice?
Answer: Refuse and be honest.
300: Scenario: You have a big project due Friday. What should you do first?
Answer: Break it into smaller steps and schedule your time.
Scenario: A coworker sends a rude-sounding email, but they didn’t mean it that way. What might have gone wrong?
Answer: Their tone in written communication didn’t match their intent.
400: Why is flexibility important in the workplace?
Answer: Because situations change, and employees must adapt to keep work moving.
400: Scenario: A coworker sends a rude-sounding email, but they didn’t mean it that way. What might have gone wrong?
Answer: Their tone in written communication didn’t match their intent.
400: Why is ethical behavior important in human services?
Answer: Because workers deal with vulnerable populations and must earn trust.
400: Why is prioritizing tasks important?
Answer: So the most important/urgent work gets done first.
500: Give two examples of ways to show good communication in a team.
Answer: Listening carefully, asking clarifying questions, giving respectful feedback.
500: What is the difference between a leader and a boss?
Answer: A leader motivates and supports the team; a boss just gives orders.
500: Give two examples of ways to show good communication in a team.
Answer: Listening carefully, asking clarifying questions, giving respectful feedback.
500: Pick 2: Which of these are professional behaviors?
A) Gossiping about coworkers
B) Meeting deadlines
C) Using respectful language
D) Being late to work
Answer: B & C.
500: What’s one real-world consequence of poor time management?
Answer: Missed deadlines, stress, poor job performance, loss of trust.