Communication Process
What is the first step?
Sender
What messages are sent through gestures, facial expressions, posture, and other body actions?
Body Language
What incorporates written, verbal, visual, and digital communication to provide factual information that is usable in the workplace?
Professional Communication
What is the process of using words, sounds, signs, or actions to exchange information or express thoughts?
Communication
What is the process of turning the idea for a message into symbols that can be communicated
Encoding
What is the physical space between two individuals?
Personal Space
What occurs with a group larger than 20 people?
Public Communication
What is to attempt to change receiver’s behavior?
Persuade
How the message is transmitted and is the 3rd step to the communication process?
Channel
What is looking directly at another person without staring?
Eye Contact
What occurs between the sender and one other person?
Interpersonal Communication
What is to provide information or education?
Inform
What is translating a message into terms the receiver can understand in the 4th step?
Decoding
What is actions speak louder than words?
Behavior
What is casual sharing of information with no customs or rules of etiquette involved?
Informal Communication
What is the study of writing or speaking as a way of communicating information or persuading an individual?
Rhetoric
What is the last step?
Feedback
What is the attitude projected with the tone of a person’s voice?
Paralanguage
What is sharing of information that conforms to specific protocol?
Formal Communication
What is the advantage an individual or an organization has due to its good reputation; it cannot be bought?
Goodwill