Email Etiquette
Which subject line is MOST professional?
A) “Need Help ASAP!!!”
B) “Quick Question”
C) “Clarification on Friday’s Sales Report”
D) “Hey what’s up”
C) “Clarification on Friday’s Sales Report”
A student puts down their phone and looks at the teacher.
A) Focus
B) Clarify
C) Paraphrase
D) Confirm
A) Focus
Which is the BEST example of professional etiquette in class?
A) Interrupting to give your opinion
B) Listening and waiting your turn to speak
C) Checking your phone during a presentation
D) Chewing gum loudly
B) Listening and waiting your turn to speak
Which is the BEST way to send a résumé?
A) Text
B) Snapchat
C) Email with a professional subject line
D) Phone Call
C) Email with a professional subject line
Your teammate says, “I’m worried we won’t finish the project by Friday.” Which response BEST shows paraphrasing while also confirming?
A) “So you think the project is impossible?”
B) “You’re saying you’re concerned about meeting the Friday deadline — is that right?”
C) “You think we’ll need an extension, correct?”
D) “You don’t think the team is capable, right?”
B) “You’re saying you’re concerned about meeting the Friday deadline — is that right?
Which closing shows the MOST professionalism?
A) “Thanks, Jordan Smith”
B) “Later dude”
C) “Bye”
D) “Peace out”
A) “Thanks, Jordan Smith”
A student asks, “Do we turn this in online or on paper?”
A) Confirm
B) Paraphrase
C) Clarify
D) Focus
C) Clarify
Why does first impression matter MOST in business?
A) People often decide if you seem reliable and trustworthy quickly
B) It never really matters; only results do
C) Teachers decide grades from it
D) It only matters for job interviews
A) People often decide if you seem reliable and trustworthy quickly
You’re sick and can’t come to work tomorrow. Which is the BEST channel?
A) Phone Call
B) Email
C) Text
D) Social Media DM
A) Phone Call
Which subject line is the MOST professional and effective for ensuring a timely response from a supervisor?
A) “Follow-Up: Budget Report Draft”
B) “Budget Report – Needs Edits”
C) “Action Required: Review & Feedback Needed on Budget Report by Thursday”
D) “Budget Questions”
C) “Action Required: Review & Feedback Needed on Budget Report by Thursday
Why should slang or abbreviations be avoided in emails?
A) They make the email longer
B) They can be unclear or look unprofessional
C) They save too much time
D) They make the email friendlier
B) They can be unclear or look unprofessional
A classmate says, “So you mean the homework is due tomorrow?”
A) Focus
B) Paraphrase
C) Clarify
D) Confirm
B) Paraphrase
During a group meeting, which is MOST professional?
A) Writing notes while listening
B) Talking loudly over others
C) Daydreaming about lunch
D) Texting a friend
A) Writing notes while listening
Which channel shows the MOST respect to an angry customer?
A) Face-to-Face
B) Email
C) Text
D) Ignoring them
A) Face-to-Face
Which workplace behavior BEST demonstrates professionalism in handling conflict?
A) Waiting to confront your coworker in front of others to make a point.
B) Documenting the conflict immediately and sending it to HR.
C) Scheduling a private conversation to address the issue respectfully and seek solutions first.
D) Avoiding the person entirely to prevent escalation.
C) Scheduling a private conversation to address the issue respectfully and seek solutions first.
Which is the BEST reason to proofread before sending an email?
A) To make the email longer
B) To avoid mistakes that hurt your professionalism
C) To add emojis correctly
D) To make it more casual
B) To avoid mistakes that hurt your professionalism
A leader ends the meeting: “So we all bring our supplies tomorrow, right?”
A) Focus
B) Clarify
C) Paraphrase
D) Confirm
D) Confirm
Which is the BEST example of “Do’s and Don’ts” of etiquette?
A) Do: Arrive on time | Don’t: Interrupt
B) Do: Text during meetings | Don’t: Share ideas
C) Do: Ignore teammates | Don’t: Respect them
D) Do: Show up late | Don’t: Take notes
A) Do: Arrive on time | Don’t: Interrupt
Which is the BEST channel to remind a teammate about a meeting in 10 minutes?
A) Email
B) Text
C) Formal letter
D) Phone Call with voicemail
B) Text
A project team is stuck because two members strongly disagree on approach. Which leader action MOST demonstrates collaborative professionalism?
A) Choose whichever option you prefer and move forward quickly.
B) Let the team vote and accept the majority decision without further discussion.
C) Facilitate a structured discussion, highlight pros and cons of both sides, and work toward a blended solution or consensus.
D) Delay the decision indefinitely to avoid conflict.
C) Facilitate a structured discussion, highlight pros and cons of both sides, and work toward a blended solution or consensus.
You need a fast response from your teacher. You send a professional email, but don’t hear back in 24 hours. What should you do?
A) Send a text with emojis
B) Wait until next week
C) Send a polite follow-up email or ask in person
D) Write in all caps so they notice
C) Send a polite follow-up email or ask in person
Which is the BEST example of all 4 steps?
A) Looking at the speaker → Asking “Did you mean page 10 or 20?” → Restating in your own words → Confirming agreement
B) Texting → Ignoring → Asking random things → Saying “whatever”
C) Talking over the teacher → Copying → Leaving early → Arguing
D) Nodding silently → Changing the topic → Ignoring
A) Looking at the speaker → Asking “Did you mean page 10 or 20?” → Restating in your own words → Confirming agreement
Your teammate constantly interrupts in group work. Which is the MOST professional solution?
A) Tell them off loudly in front of the group
B) Ignore it and hope it stops
C) Politely remind them to let others finish first
D) Refuse to work with them at all
C) Politely remind them to let others finish first
A co-worker sends you something urgent by email, but you don’t see it until later. What would have been the BEST channel for urgent information?
A) Text or Phone Call
B) Email again
C) Letter in the mail
D) Social Media message
A) Text or Phone Call
A coworker says: “I’m worried this new policy will increase our workload without improving results.” Which response shows the HIGHEST active listening skill?
A) “So you don’t think the policy will help?”
B) “You’re worried it’s more work than benefit — did I get that right?”
C) “You don’t like the policy, right?”
D) “So you think results don’t matter?”
B) “You’re worried it’s more work than benefit — did I get that right?”