Lesson 1
Which of these job duties does the front office staff perform?
A. Preparing patients for examinations
B. Scanning the patient’s insurance card into the medical record
C. Performing a urinalysis
D. Changing the dressing on a wound
B. Scanning the patient’s insurance card into the medical record
Which of these words means “being able to step into the patient’s place to recognize what they are feeling”?
A. Honest
B. Integrity
C. Adaptable
D. Empathy
D. Empathy
What OSHA standard includes the use of the acronym RACE?
A. Electrical standard
B. Emergency exit standard
C. Fire safety standard
D. Hazard communications standard
C. Fire safety standard
What is the preferred communication style of a patient who feels pictures and videos are most effective when learning new things?
A. Visual
B. Articulation
C. Audio
D. Kinesthetic
A. Visual
Encryption is a process that protects the unauthorized disclosure of PHI in what type of telecommunication?
A. Telehealth
B. Email
C. Telephone
D. Teleconference
B. Email
Which of the following is outside a clinical medical assistant’s scope of practice?
A. Documenting the patient’s chief complaint
B. Obtaining vital signs
C. Administering medications according to the provider’s order
D. Intravenous line insertion
D. Intravenous line insertion
Which of the following is an example of a soft skill?
A. Displays a positive attitude
B. Verifies insurance benefits
C. Obtains vital signs
D. Schedules appointments
A. Displays a positive attitude
Which of the following is always true about informed consent?
A. The patient prepares a statement about their medical wishes.
B. The patient is informed about their rights under state law.
C. The patient has a chance to ask questions and get them answered.
D. The patient is assigned a guardian to make any decisions.
C. The patient has a chance to ask questions and get them answered.
Which of the following is a negative display of nonverbal communication?
A. Looking at the floor
B. Paying attention
C. Making eye contact
D. Smiling
A. Looking at the floor
What should the medical assistant do when ending every phone call?
A. Verify the caller’s phone number.
B. Allow the caller to hang up first.
C. Obtain the caller’s insurance information.
D. Place the caller on hold.
B. Allow the caller to hang up first.
Which of these is an example of an ambulatory care setting?
A. Urgent care center
B. Skilled nursing facility
C. Acute care hospital
D. Psychiatric hospital
A. Urgent care center
What are the general standards of professional conduct that members of organizations must adhere to?
A. Continuing education
B. Attitudes
C. Code of Ethics
D. Critical thinking
C. Code of Ethics
What is banned from unauthorized disclosure under HIPAA’s Privacy Rule?
A. Living will
B. Doctor-patient contract
C. Protected Health Information (PHI)
D. Express consent
C. Protected Health Information (PHI)
What should be respected and maintained when a medical assistant is communicating with a patient?
A. Physical boundaries
B. Verbal communication
C. Reference points
D. Patient education
A. Physical boundaries
Which of these calls should the medical assistant put through directly to the physician?
A. Patient with a complaint.
B. Staff member needing to call off for the day.
C. Hospital administrator.
D. Pharmacist with a question about a refill.
C. Hospital administrator.
Which medical specialty provides comprehensive health care for older adults of both sexes?
A. Gynecology
B. Pediatrics
C. Orthopedics
D. Geriatrics
D. Geriatrics
Believing that “men never ask for help” is an example of what?
A. Stereotype
B. Diversity
C. Resiliency
D. Ethnicity
A. Stereotype
Which of the following is an example of an authorized disclosure according to HIPAA’s Privacy Rule?
A. The medical office’s sign-in sheet displays the condition for which the patient is seeing the physician.
B. Two medical assistants are discussing patient information in the reception area.
C. A medical assistant shares information about a patient with a dietician who is involved in the patient’s care.
D. A medical assistant faxes the patient’s complete medical record to an attorney whom the patient authorized to request information about a fractured foot.
C. A medical assistant shares information about a patient with a dietician who is involved in the patient’s care.
Which of the following questions would encourage a patient to provide more information about a topic?
A. “Are you in pain?”
B. Are you taking your medication as directed?
C. “And then what happened?”
D. “Have you had any recent episodes of stomach pain?”
C. “And then what happened?”
Why should a medical assistant not have a conversation with a patient or staff member while on an open phone line?
A. The medical assistant may accidentally disconnect the call.
B. The caller may overhear confidential information.
C. The caller may be in a hurry.
D. It is rude.
B. The caller may overhear confidential information.
What role is the medical assistant assuming when helping patients understand what happened during the visit and listening to their concerns?
A. Medical scribe
B. Patient advocate
C. Mid-level practitioner
D. Licensed practical nurse
B. Patient advocate or Patient Navigator
What professional trait does a medical assistant display when they show up on time and complete the assigned duties in a timely manner?
A. Confidentiality
B. Desire to learn
C. Accuracy
D. Dependability
D. Dependability
A patient’s signed authorization for release of PHI is not required for which of the following?
A. Processing of insurance claims by payers.
B. Disclosing PHI to a third party at the request of the patient.
C. Transferring the patient’s records to a new physician at the patient’s request.
D. Providing medical records to an attorney in a malpractice lawsuit.
Double Jeopardy:
Which of the following is true about a legal guardian?
A. A guardian can only be a parent or spouse of the individual.
B. A guardian is liable for any unlawful actions of the individual.
C. A guardian has the power to act on behalf of a minor child or incompetent adult.
D. A guardian can only serve for one year.
A. Processing of insurance claims by payers.
Double Jeopardy:
C. A guardian has the power to act on behalf of a minor child or incompetent adult.
According to Dr. Elisabeth Kubler-Ross’ five stages of grief, in which stage does the patient often create a false reality as a defense mechanism?
A. Depression
B. Acceptance
C. Anger
D. Denial
D. Denial
What can route a call to the appropriate staff member based on the caller’s answer to available options?
A. Telephone screening
B. Telephone response system
C. Interpreter service
D. Multiple phone lines
B. Telephone response system