JOBS IN TOURISM
What is a concierge responsible for in a hotel?
A concierge is responsible for assisting hotel guests with various services such as making restaurant reservations, arranging transportation, and recommending local attractions.
What does the term "diligent" mean in relation to job performance?
"Diligent" means showing careful and persistent effort in one’s work.
What does it mean to "check in arrivals" at a hotel?
Registering guests as they arrive at a hotel.
Why is body language important during a job interview?
Because it conveys confidence and professionalism.
OTHER ANSWERS MAY BE POSSIBLE
Describe this skill using the correct verb:
I __ make people relax.
I can make people relax.
Name two jobs that involve direct interaction with tourists.
Two jobs involving direct interaction with tourists include tour guides and customer service representatives.
THERE ARE MANY OTHER CORRECT ANSWERS
How does "enthusiastic" behavior impact customer service in tourism?
Enthusiastic behavior positively impacts customer service as it creates a welcoming and engaging atmosphere for tourists.
OTHER ANSWERS ARE POSSIBLE
Describe the process of "sorting out problems" as part of a job routine.
Identifying and resolving issues that arise during daily operations.
What should you do to express "confidence" with your body language?
Keep a good posture, and your head up. Focus on looking at the interviewer’s eyes periodically.
OR SIMILAR ANSWERS
I ___ ____ use computers and technology
I know how to use computers and techonology.
What skills are important for a flight attendant?
Strong communication, problem-solving, and the ability to remain calm under pressure.
OTHER OPTIONS MAY BE CORRECT
What is another word to describe someone who is "reliable"?
"Reliable" refers to someone consistently fulfilling obligations. It is a synonym for "trustworthy". A person you can trust.
What does it mean to "work shifts"?
Having a work schedule that varies, often covering different times of the day or night. Work turns.
How can giving feedback on someone’s performance be beneficial?
Giving feedback helps individuals understand their strengths and areas for improvement, fostering growth.
OR SIMILAR ANSWERS
I ___ ____ to work night shifts.
I am willing to work night shifts.
Describe the role of a travel agent in tourism.
A travel agent helps clients plan trips by booking flights, accommodations, and activities, and often provides advice on destinations.
What does "flexibility" mean in a workplace context?
Adapting to different roles, tasks, or schedules as needed.
How can "dealing with people" be challenging in a tourism job?
Because it requires managing different personalities and potential conflicts.
What is the significance of staying calm during a job interview?
Staying calm during an interview helps maintain focus and respond thoughtfully to questions.
OR SIMILAR ANSWERS
I ___ ___ at dealing with people.
I am good at dealing with people.
What qualifications might an air traffic controller need to have?
A specialized degree, certification, and extensive training, often provided by aviation authorities.
SIMILAR ANSWERS MAY BE ALSO ACCEPTABLE
Define "commitment" and how it relates to job responsibilities.
"Commitment" refers to a dedicated and responsible approach to job duties, showing that one values their role.
What are the steps involved in "processing enquiries and reservations"?
Receiving inquiries, providing information, and booking reservations accurately.
What is "to bring something to a job"?
Contribute skills or experience to a workplace
I ______ _____ about dealing with money.
I feel confident about dealing with money.