Professional & Ethical Communication
The behavior, looks, and skill expected of a professional that will result in positive relationships.
What is professionalism?
A process that involves transferring information and meaning between senders and receivers, using one or more print, oral, visual or digital media.
What is Communication?
Unwritten and unspoken messages, whether intended or not
What is Non Verbal Communication?
Attentively seeking to understand a speaker’s message, rather than passively hearing the words that a speaker says.
What is Active Listening?
Anything that prevents clear, effective communication.
What are barriers?
Acting with integrity by being honest, professional, and fair.
What is ethical behavior?
The person who initiates the communication. The message can be verbal or nonverbal manner. They pass the message along to another.
What is the sender?
How close people are to each other while communicating.
What is Proxemics?
Information that reveals a reaction, which is used as a basis for improvement.
What is Feedback?
The ability to understand information.
What is comprehension?
Lacking the ability to behave with moral principles.
What is unethical behavior?
The person to whom the communication is directed, who intercepts the message and hopefully interprets it correctly.
Who is the receiver?
Smiles, frowns and clenched jaws are examples of this form of nonverbal communication.
What are facial expressions (Kinesics)?
Hearing disabilities, poor acoustics, noisy surroundings. It is also difficult to listen if you are ill, tired, or uncomfortable.
What are physical barriers?
The mode or form used to send a message, such as email, text, or in-person meeting.
What is a channel?
The expected norms of behavior in a particular situation.
What is Etiquette?
The process of recognizing the message being sent. The receiver must use his or her skills (verbal and nonverbal) to try to determine the message being sent.
What is decoding?
Exhaling loudly, rolling the eyes, crossing of the arms, or scrolling on the phone during a meeting.
What are examples of negative nonverbal communication?
If other ideas run counter to our preconceived thoughts, we tend to tune out speakers and thus fail to receive messages.
What are psychological barriers?
A result of a worker being of a different culture, speaking a different language, or using different body language when conversing.
What is a cultural barrier?
Understand the speakers' feelings, needs and wants so that you can appreciate his or her point of view, regardless of whether you share the same perspective.
The means by which the sender makes the message understandable to the receiver.
What is encoding?
The percentage of communication that is delivered non-verbally (vs. spoken or written)
What is 80%?
The process of exchanging information, ideas, and feelings between two or more people to build relationships and understand each other.
What is interpersonal communication?
The act of using language and body language to convince others to agree with your point of view. It can be used to change attitudes, behaviors, or values.
What is persuasive communication?