Professionalism
What trait describes consistently completing tasks on time
Dependability
What is the best action if you know you will be late?
Notify your supervisor immediately
Why is teamwork important in healthcare
It ensures patients receive quality care
What law protects patient privacy
HIPAA
Why does professional dress matter in healthcare?
It builds trust and promotes safety
Which quality involves taking responsibility for your actions
Accountability
Arriving early and preparing for your shift demonstrates what trait?
Punctuality
What should you do if a patient doesn’t understand your instructions
Re-explain using simpler terms or visuals
Where should patient information NOT be discussed?
In public areas like hallways
What type of attitude should healthcare workers display?
Positive and respectful
What is an example of professional behavior when you make a mistake?
Admit it and correct it
A dependable worker can be counted on to do what?
Show up on time and complete tasks
How should you respond to a coworker struggling with a task?
Offer assistance when possible
What should you do if a coworker asks for patient info without authorization
Refuse and explain confidentiality rules
Which appearance choice is unprofessional?
Dirty scrubs and no name badge
What is the MOST professional response if you realize you gave a patient incorrect information?
Admit the mistake, correct it immediately, and inform your supervisor.
If you are scheduled to start at 7:00 AM, what time should you arrive to demonstrate professionalism and dependability?
Arrive at least 10–15 minutes early to prepare.
What communication strategy helps prevent errors when giving patient instructions?
Teach-back method – asking patients to repeat instructions back to you.
A patient’s spouse asks you about their test results, but you don’t see consent on file. What should you do?
Politely refuse and explain that you cannot share information without consent.
Why does personal hygiene (clean nails, hair, and minimal fragrance) matter in healthcare?
It prevents infection spread, ensures patient safety, and projects professionalism.
Why is maintaining professionalism during stressful situations especially important in healthcare?
Because patients and coworkers rely on you for safety, consistency, and trust even under pressure.
What impact can one unreliable team member have on the entire healthcare team?
It can delay patient care, increase errors, and damage trust within the team.
Why is conflict resolution a key part of teamwork in healthcare?
Because unresolved conflicts can negatively impact patient care and team efficiency.
What are the possible consequences of a HIPAA violation?
Loss of job, legal fines, and damage to patient trust.
How can a positive attitude influence patient recovery?
It builds trust, reduces patient stress, and encourages cooperation with care plans.