Shop Safety
What piece of personal protective equipment should always be worn when working in the automotive shop?
Safety Glasses
What tool is used to tighten a bolt to a specific manufacturer's torque specification?
Torque wrench.
What does VIN stand for?
Vehicle Identification Number.
What automotive information system are we learning to use to find vehicle service procedures and specifications?
ALLDATA
What document is used to record a customer's concern and begin the process of inspecting or diagnosing a vehicle?
Work Order.
What should you do immediately if you notice a damaged tool or unsafe piece of equipment? (2 parts)
Stop using it and report it to the instructor.
What are the three most common socket drive sizes used in automotive repair?
1/4-inch, 3/8-inch, and 1/2-inch.
How many characters are in the VIN of a modern passenger vehicle?
17 characters.
What information should you verify before selecting a vehicle in ALLDATA?
Year, make, model, and engine or other applicable vehicle configuration.
What is an estimate?
A document or communication outlining the expected cost of a proposed repair or service before it is authorized.
What does PASS stand for when operating a fire extinguisher?
Pull, Aim, Squeeze, Sweep.
What is the difference between a metric socket and an SAE socket?
Metric sockets are sized in millimeters, while SAE sockets are sized in inches.
Name two common locations where a vehicle's VIN can be found.
The driver's side dashboard near the windshield and the driver's door jamb.
Name two types of information a technician can find using ALLDATA.
Any two of the following: repair procedures, torque specifications, fluid capacities, fluid specifications, diagrams, or service bulletins.
What is the difference between a Work Order and a Repair Order in our shop workflow?
A Work Order documents the customer's concern and the initial investigation. A Repair Order documents the approved repair or service work.
Why should you never work underneath a vehicle supported only by a floor jack?
A floor jack can fail or shift. The vehicle must be properly supported with jack stands or an approved lift.
Why should you use an impact-rated socket instead of a standard chrome socket with an impact wrench?
Impact-rated sockets are designed to withstand the repeated impact forces. Chrome sockets may crack or shatter.
Why might two vehicles with the same year, make, and model require different replacement parts?
They may have different engines, trim levels, drivetrains, or equipment configurations.
Why should a technician look up the manufacturer's wheel lug nut torque specification instead of guessing?
Incorrect torque can cause damage or unsafe wheel installation. The manufacturer's specification identifies the required tightening torque.
After diagnosing a vehicle, what must happen before a technician begins a repair that has not already been authorized?
The technician must communicate the findings and estimate to the customer and obtain authorization.
A student notices a small coolant spill underneath a vehicle. What should they do before continuing their work?
Stop work, notify the instructor, secure the area, and follow the proper spill cleanup and disposal procedures.
You need to loosen a very tight bolt and then reinstall it to an exact torque specification. What two tools should you use, and when?
Use a breaker bar to loosen the bolt and a torque wrench to tighten it to the required specification.
A vehicle's driver door label shows it was manufactured in November 2020, but the VIN identifies it as a 2021 model. Which year should you use when looking up service information, and why?
Use the 2021 model year because the manufacture date and model year are not necessarily the same.
You're performing an oil change on an unfamiliar vehicle. Name three pieces of service information you should find before beginning the job.
Any three appropriate items, such as the required oil viscosity/specification, oil capacity, drain plug torque, correct oil filter, or manufacturer's oil change procedure.
While completing an approved oil change, you discover that the vehicle also needs brake repairs. Explain the correct steps before performing the additional repair.
Document the finding, notify the instructor or service advisor, prepare an estimate, communicate the needed repair to the customer, and obtain authorization before performing any additional work.