Communication
describes communication through speaking and writing
What is verbal communication?
describes communication through body language and gestures
What is non-verbal communication?
the ability to focus closely on what another person is saying to summarize the true meaning of a message
What is listening?
T or F: Communication is a skill that people are born with.
What is False?
the four main types of messages
What is Words, Sounds, Graphic Illustrations, and Signs & Symbols?
type of writing is more casual, conversational, and may include slang.
What is informal writing?
any two-way communication that has immediate feedback
What is interpersonal communication?
percentage of our day is spent communicating
What is 75%?
the process of sending and receiving information by talk, gestures, or writing for some type of response or action
What is communication?
the two main types of verbal communication
What is speaking and writing?
Name three obstacles of communication
What is language differences, semantics, jargon, tone, clarity, assumptions, prejudice & bias, cultural differences, and noise?
type of message is described as information that has already happened. Ex: Company history, orientation information, status updates, management decisions, etc.
What is a historical message?
type of writing that uses a professional tone, follows specific structure and grammar rules, and avoids slang
What is Formal Writing?
helps identify and correct errors in grammar, spelling, and punctuation, ensuring clarity and professionalism in the message.
What is proofreading?
It should be a goal to never keep a caller on hold for than ______.
What is 1 minute?
"The salmon, 86 dill, is dying in the window. I need a runner!" is an example of...
What is jargon?
the practice of alternating between different languages or dialects in conversation, depending on the context or audience
What is Code Switching?
the three main barriers to communication
What is Lack of time, Fear of confrontation, and Cultural differences?
the numerous messages that convey operational procedures, policies, and announcements to a wide variety of audiences (either inside the operation or outside the operation – the public)
What is organizational communication?
the meaning of words is referred to as
What is semantics?