Hardware
What does RAM do?
It stores data temporarily while the computer is running.
What is Microsoft Excel used for?
Creating spreadsheets and analyzing data.
What does CPU stand for?
Central Processing Unit.
Name one slideshow tool.
PowerPoint, Google Slides, or Keynote.
What is on-site instruction?
Hands-on training delivered in person at the user’s location.
Give an example of an output device.
Monitor, printer, or speakers.
What does a CRM do?
It helps manage customer relationships and sales.
What is a GUI?
A graphical interface with icons and menus for easy use.
What is a user manual?
A detailed guide on how to use a product or software.
Name a type of online support.
Live chat, forums, or remote desktop tools.
What is an SSD?
A fast storage device. / Solid State Drive
What does "functionality" mean in software?
The tasks or features that the software can perform.
Define ‘driver’.
Software that helps hardware work with the operating system.
What is the purpose of a quick-start guide?
To give simple instructions for basic setup.
When is phone support best used?
For quick voice-based help on simple issues.
How does a multifunction printer help productivity?
It can print, scan, copy, and fax—saving time and space.
What does compatibility mean?
The ability to run on different operating systems or devices. / Can work with different OS.
What is cloud computing?
Using internet servers to store and access data.
What’s the benefit of animations in slides?
They make content more engaging and easier to understand.
Why is flexibility important in support?
So users can get help in a way that suits their situation.
List 3 connectivity types found in hardware.
USB, Ethernet, Bluetooth, Wi-Fi.
Name 3 software programs with different purposes.
Excel (spreadsheets), Zoom (video calls), Photoshop (editing).
Explain LAN vs WAN.
LAN is a local area network; WAN is a wide area network across locations.
How can you personalize a user experience?
By changing themes, font sizes, or using profiles.
Give an example where on-site support is better than online help.
Installing or setting up physical equipment like a scanner.