Vocabulary
Known as a rule or guideline to handle specific situations.
What is a POLICY?
Sharing information clearly between employees, departments, customers, and other organizations through emails, calls, meetings, and reports.
What is communicate?
ORGANIZE → COORDINATE → COMMUNICATE → SOLVE → SUPPORT → ______________
What is accomplish or what is accomplish a goal.
The behind-the-scenes work that keeps everything organized.
What is administration?
What is a stakeholder?
The ability to do something well without wasting time, money, energy or resources.
What is efficiency?
Sorting, storing, and managing documents, records, and data so that the right information is available to the right people at the right time.
What is organize?
The best workplaces need BOTH efficiency AND ___________.
What is effectiveness?
They are problem solvers. They are communicators. They are coordinators. Who are they?
Who is an administrative professional?
This person serves the organization.
What is an internal stakeholder?
Any person, group, or organization that has a vested interest in the success or failure of a business.
What is a Stakeholder?
Respond to inquiries, handle requests, and ensure that clients and visitors receive prompt, professional, and helpful assistance.
What is serving customers?
A _________________ is anything used to accomplish goals. Every organization depends on a variety of these to function effectively.
What is a resource?
What is a system used to organize and track time by dividing it into days, weeks, months, and years.
What is a calendar?
Who represents outside parties, which affect or get affected by, the business activities.
What is an external stakeholder?
A professional responsible for organizing and coordinating office operations and procedures to ensure organizational efficiency and productivity.
What is an Office Manager?
Every function depends on someone taking ____________________.
What is responsibility?
______________ = HOW to do it
What is a procedure?
Who is the first point of contact for any organization.
What is a receptionist?
Groups or individuals who work directly inside the business and participate in its day-to-day operations and inside decisions.
What is an internal stakeholder?
A repeatable, structured sequence of steps or tasks that moves a piece of work from start to finish.
What is workflow?
Organizing and coordinating people, information, resources, and daily activities to ensure the office operates effectively and efficiently.
What is Office Management?
Established procedures and oversight reduce ________________.
What is mistakes?
Administrative Coordinator
Office Coordinator
Operations Assistant
What is a job title?
A government or regulator is an example of this.
What is an external stakeholder?