⚖️ Ethics & Professional Behavior
What is a code of ethics?
A set of moral principles guiding professional behavior
What is a stereotype?
An oversimplified belief about a group
What is the purpose of the Better Business Bureau?
Help consumers make informed decisions and report fraud
What software is best for organizing data in rows and columns?
Spreadsheet
What is self-care?
Activities that maintain physical, mental, and emotional health
Which is an example of workplace harassment?
Repeated unwelcome comments about someone's appearance
How can workers build cultural competence?
Learn about cultures and reflect on personal biases
What is an example of elder abuse?
Financial exploitation and neglect
What is an appropriate use of workplace technology?
Using secure systems for client records
What does advocacy mean?
Speaking up for client rights and needs
A client asks their caseworker to be Facebook friends. What should they do?
Politely decline and explain professional boundaries
What is ethnocentrism?
Judging other cultures as inferior
A customer buys a defective product. What is their FIRST step in a complaint letter?
Clearly state the problem and desired resolution
What is NOT appropriate workplace tech use?
Sharing passwords or excessive social media use
A worker feels burned out. What should they do?
Practice self-care, seek supervision, consider counseling
A worker sees a coworker sharing confidential info in public. What should they do?
Address it privately and report if needed
How is cultural competence different from ethnocentrism?
Cultural competence values diversity; ethnocentrism judges others
A family refuses treatment due to religion. What is the BEST response?
Respect decision, document, and explore alternatives
What is one advantage of technology in human services?
Improves efficiency
What is a self-advocacy strategy for a caregiver experiencing compassion fatigue?
Setting boundaries, practicing self-care, and seeking peer support
A client offers an expensive gift. What is the BEST response?
Politely decline and explain agency policy
What should you do if personal values conflict with professional ethics?
Seek supervision and separate personal beliefs from duties
Why is informed consent important?
Ensures clients understand and agree to decisions about care
What is a key concern with technology use?
Privacy and access issues
What is one thing you can do to have a stress-free environment at home?
▸ Keeping your space organized
▸ Creating a calming home environment
▸ Reducing clutter and digital noise