Event Planning
Financial Terms
Marketing & Promotion
Event Management
Customer Focus & Evaluation
100

This is a list of points to be discussed at a meeting.

What is an agenda?

100

This is money that is received by a business.

What is income?

100

This stands for Attention, Interest, Desire, Action, and describes the stages a customer goes through when purchasing a product or service.

What is AIDA?

100

This is a major international event, such as the Olympics or World Cup.

What is a mega-event?

100

This is the process of understanding the needs and wants of customers through tools like surveys and questionnaires.

What is evaluation?

200

This is a short, written plan, such as a schedule of events for customers.

What is an itinerary?

200

This is money that is spent by a business.

What is expenditure?

200

This is a voucher or ticket that a customer can use to get a discount on a product or service.

What is a coupon?

200

This is the evaluation of potential risks, such as injury or loss, that may occur during an event.

What is a risk assessment?

200

This is a person filling out a questionnaire or taking part in a survey.

What is a respondent?

300

This is a substitute plan that is put into place if something goes wrong with the original event.

What is a contingency plan?

300

This is the financial gain a business makes after covering costs.

What is profit?

300

This is the four main factors that influence a customer’s purchasing decision: product, price, place, and promotion.

What is the marketing mix (or the 4Ps)?

300

This is a way of supporting an event by providing products, services, or money in return for advertising.

What is sponsorship?

300

This is a formal, objective process in which numerical data is used to obtain information.

What is quantitative research?

400

This is an event management planning calendar that identifies tasks to be undertaken by whom and when.

What is a Gantt chart?

400

This is a document that requests payment for goods or services provided.

What is an invoice?

400

This is a word or phrase beginning with the # symbol, used to link posts on social media.

What is a hashtag?

400

This is a record of transactions and changes made during an event.

What is an audit trail?

400

This is data-gathering that focuses on ideas, opinions, and judgments, often through focus groups or interviews.

What is qualitative research?

500

This is an investigation to assess whether a project will be a success or failure.

What is a feasibility study?

500

This is a prediction of what might happen financially in the future.

What is a forecast?

500

This is a feature or perceived benefit of a business, product, or destination that makes it stand out from competitors.

What is a Unique Selling Point (USP)?

500

This is a meeting where a group of people discuss a subject, often used in business or academic settings.

What is a seminar?

500

This is a principle that describes the stages a customer goes through when purchasing a product or service.

What is AIDA?