General Info
True or False: Hearing is an activity you have to think about doing.
False
Name the listening style: This listener is so wrapped up in their own situations/emotions that they are unable to concentrate on anything else.
Self-Protective Listening
True/False: The number 1 thing to do to be an effective listener is to stop talking.
True
The problem with this listening style is that they are hearing everything from their own point of view, they often miss critical information because it doesn’t fit with their own view or opinions
Evaluative Listening
Listen to ________________, not to respond
Understand
True or False: Hearing requires both physical and emotional skills.
False
Name the listening style: Listeners who spend their time listening to what was said and making judgements about it, they almost always respond with either agreement or disagreement
Evaluative Listening
Name the listening style: Listeners who pay close attention to what the speaker says and then work to understand the message.
Full Listening
The problem with this listening style is that they aren’t really listening at all despite the fact that they might be nodding or using nonverbal clues to look like they are listening.
Self-Protective Listening
Put _______________ away when listening.
Devices
What is the average speaking rate of an American?
@125 words per minute
Name the listening style: Listening only in order to advise. These listeners know best and are quick to tell you what to do. (You should…. You need to…..)
Authoritative Listening
Name the listening style: Listeners who allow friends, colleagues, or family members to discuss their problems.
Therapeutic Listening
The problem with this listening style is that these listeners only listen for themselves. They have no real interest in anyone else. They get one-sided and only want their opinions to be validated
Affirmative Listening
Our motivation to listen is determined by our _________________ toward the speaker and their message.
Attitude
About how many words per minute can our human brain process words?
@800 words per minute
Name the listening style: Listeners who make assumptions about the message or speaker's intention–usually before the speaker has even finished.
Assumptive Listening
Name the listening style: Listeners are committed to understanding the speaker’s perspective.
Deep Listening
The problem with this listening style is that these listeners usually listen with the intent of finding a problem with what you said, instead of hearing the full message.
Authoritative Listening
Mute the ________________ mind.
Monkey
What name do we give to the physical reasons it is difficult to listen accurately at all times?
Physiological
Name the listening style: Listeners who only “hear” messages with which they agree, listen only for points they can support and ignore everything else.
Affirmative Listening
Name the listening style: Listeners who use reasoning and careful thought to analyze a speaker’s message and separate fact from opinion.
Critical Listening
The problem with this listening style is they finish other people’s sentences, or respond too early, they often interpret the message incorrectly because they didn’t hear it all the first time
Assumptive Listening
______________ what was said.
Keep an ________________ mind.
Clarify
open