Vocabulary
Active Listening
is fully being in engaged while another person is talking to you.
The interdisciplinary team includes all of the following except:
a. A nurse assistant
b. An insurance agent
c. A social worker
d. A dietician
An insurance agent
share the differences and similarities between Hard and Soft skills
Hard skills are job related competencies and abilities that are necessary to to complete work. Soft skills are personal qualities and traits that impact how you work.
Contribution
the giving or supplying of something that plays a significant part in making something happen.
The single most important characteristic you can bring to your job is to have the right attitude. Attitude:
m. Does not include body language
n. Allows us to get others to do what we want by being demanding
o. Has no bearing on the job of the nursing assistant
p. Reflects our inner feelings
Reflects our inner feelings
List and illustrate five (5) different forms of body language.
Facial expressions
body movement
gestures
eye contact
mirroring
Non-Verbal Communication
communication transmitted without spoken words, such as by facial expression and body language.
Successful time management is the key to nursing success for the following reasons:
y. Is not important since you can borrow time
z. Allows your shift to end quickly and reduce stress
aa. Is the responsibility of the delegating nurse bb. Helps you work more efficiently and reduces stress
Helps you work more efficiently and reduces stress
Identify and illustrate the three (3) common communication barriers in the healthcare field
Language barrier
Cultural deficiencies
Conflict
Human Dignity
the belief that all people hold a special value that’s tied solely to their humanity.
Adaptability is:
cc. How people interact with each other
dd. The body of real things, events, and facts
ee. Capable of being or becoming adapted
ff. The quality or state of being equal
Capable of being or becoming adapted
List the advantages and disadvantages of teamwork.
Advantages:
Increases productivity, provides more learning opportunities, facilitates organization
Disadvantages:
Could waste time, performance can decrease, one person does all the work
Professionalism
the conduct, aims, or qualities that characterize or mark a profession or a professional person.
Communication Barrier is:
kk. Understanding how someone feels
ll. A type of communication
mm. Capable of being trusted or depended on
nn. Is anything that comes in the way of receiving and understanding messages that one sends to another to convey his ideas, thoughts, or any kind of information
Is anything that comes in the way of receiving and understanding messages that one sends to another to convey his ideas, thoughts, or any kind of information
Describe the differences and similarities between effective and therapeutic communication
Therapeutic communication is a type of professional communication defined as the purposeful, interpersonal, information-transmitting process that leads to client understanding and participation
Effective communication does not have a goal or purpose and includes casual sharing of information, whereas therapeutic communication has a goal or purpose for the conversation.