Care Team Communication
Barriers To Communication
Safety and De-escalation
Basic Terminology
Verbal and Nonverbal Communication
100

the act of noting care and observations; documenting.

charting

100

a block or an obstacle.

barrier

100

violent or hostile.

combative

100

the main part of a word that contains its basic meaning or definition.

root

100

communication without using words, such as through gestures and facial expressions.

nonverbal communication

200

a plan for each resident created by a registered nurse that outlines the tasks that team members must perform to help the resident reach her goals of care.

care plan

200

a partial or complete loss of function or ability

impairment

200

unease or worry, often about a situation or condition.

anxiety

200

a set of learned beliefs, values, traditions, and behaviors shared by a social or ethnic group.

culture

200

all of the conscious or unconscious messages a person’s body sends as she communicates; facial expressions, gestures, and posture are examples.

body language

300

a meeting to share and gather information about a resident in order to develop a care plan.

care conference

300

state of unconsciousness in which a person is unable to respond to any change in the environment, including pain.

coma

300

confusion about person, place, or time; may be permanent or temporary

disorientation

300

measurements—temperature, pulse, respirations, and blood pressure—that monitor the functioning of the vital organs of the body

vital signs

300

factual information collected using the senses of sight, hearing, smell, and touch; also called signs

objective information

400

scheduled visits to each resident’s room to assess the resident’s condition and needs and to discuss the care plan with participating staff.

rounds

400

any tube inserted into the respiratory tract for the purpose of maintaining an airway and facilitating ventilation.

artificial airway

400

a report documenting an incident and the response to the incident; also called an occurrence, accident, or event report.

incident report

400

difficulty breathing.

dyspnea

400

a way of communicating that involves giving a person one’s full attention while he is speaking and encouraging him to give information and clarify ideas.

active listening

500

a detailed form with guidelines for assessing residents in long-term care facilities; also details what to do if resident problems are identified.

Minimum Data Set (MDS)

500

an illness that causes social withdrawal, lack of energy, and loss of interest in activities, as well as other symptoms.

major depressive disorder

500

unconscious behaviors used to release tension and/or help a person cope with stress

defense mechanisms

500

in medicine, the exchange of air between the lungs and the environment.

ventilation

500

information collected from residents, their family members, and their friends; information may not be true, but is what the person reported; also called symptoms

subjective information