3.01 Types of Business Activities
Which activity demonstrates information management?
A. hiring appropriate employees
B. researching customers’ needs
C. conducting employee evaluations
D. storing and retrieving employee payroll data
D. storing and retrieving employee payroll data
Which is a trend in proper information management?
A. decreased competition
B. increased number of workers in an office
C. decreased number of electronic documents
D. increased compliance of laws and regulations
D. increased compliance of laws and regulations
Which U.S. law relates to information management?
A. The Taft-Hartley Act
B. The Sarbanes-Oxley Act
C. The Landrum-Griffin Act
D. The Sherman Antitrust Act
B. The Sarbanes-Oxley Act
How can positive customer relations boost productivity?
A. by ensuring proper bookkeeping
B. by cutting down on equipment costs
C. by avoiding wasted time and resources
D. by creating new manufacturing processes
C. by avoiding wasted time and resources
When Caring Companions and Smiling Pets merged two years ago, what was the most likely effect on the primary business activities of both companies?
A. All of the primary business activities were unaffected.
B. Each primary business activity became two smaller business activities.
C. All of the primary business activities combined into two distinct activities.
D. Each primary business activity combined with the matching activity of the other firm.
D. Each primary business activity combined with the matching activity of the other firm.
Which is a reason that the role of human resources management is changing?
A. Business costs are going down.
B. The workforce is younger than ever.
C. There is greater diversity in the workforce.
D. Employees place a greater emphasis on personal lives.
C. There is greater diversity in the workforce.
Why is information management necessary for strategic information in a business?
A. to write an annual report
B. to make long-term decisions
C. to create sales presentations
D. to develop a short-term advertising campaign
B. to make long-term decisions
A manager who helps an employee count the money in a cash drawer and
prepare a bank deposit is demonstrating which workplace ability?
A. creativity
B. natural talent
C. technical skill
D. aggressive behavior
C. technical skill
When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities?
A. during facilities design
B. during the hiring process
C. during marketing research
D. during technology planning
B. during the hiring process
A group of individuals wants to open a museum that will display items from early settlers of the area. The group will charge just enough admission to pay the museum’s operating expenses. Will the museum be
a business?
A. Yes, the museum will be a for-profit business.
B. No, the museum will be a charitable institution.
C. Yes, the museum will be a not-for-profit business.
D. No, the museum will not be considered a business.
C. Yes, the museum will be a not-for-profit business
In the human resource management process, what is the first task to be completed for staffing?
A. recruiting
B. determining need
C. determining job descriptions
D. screening and selecting applicants
B. determining need
How can information management be a challenge?
A. No one wants to participate in it.
B. There is only one right way to do it.
C. Many people do not understand what it is.
D. There is often not enough data to organize.
C. Many people do not understand what it is.
Shannon is the manager and he ensures proper work effort by setting:
A. job standards.
B. diversity quotas.
C. hiring objectives.
D. expense budgets.
A. job standards.
When someone says that a business has good internal relations, this means the business has which?
A. strong managers
B. happy employees
C. business partners
D. satisfied customers
B. happy employees
Which behavior best describes the primary business activity of operations?
A. hiring qualified employees
B. planning for future success
C. producing goods and services
D. keeping accurate financial records
C. producing goods and services
What is the main purpose of management?
A. to obtain the needed resources
B. to accomplish the business’s goals
C. to reach a specific level of customer
D. to create accurate financial statements
B. to accomplish the business’s goals
What is one reason human resources management is important to the success of a business?
A. Human resources is responsible for customer complaints.
B. Human resources is responsible for staffing the business.
C. Human resources is responsible for reducing wasted inventory.
D. Human resources is responsible for eliminating jobs for the company.
B. Human resources is responsible for staffing the business.
Which statement is true about a management information system (MIS)?
A. It includes people, processes, and practices.
B. It is the same thing as an information management program.
C. It does not assist with a business’s information management program.
D. It may be one part of a business’s overall information management program.
D. It may be one part of a business’s overall information management program.
How are salespeople who practice good customer relations primarily benefiting a business?
A. They are promoting poor service.
B. They are developing repeat customers.
C. They are preventing customer objections.
D. They are segmenting the business’s market.
B. They are developing repeat customers
Ian works in the marketing department. What is the primary business objective of his department?
A. to help its corporation merge with another company
B. to hire qualified employees to perform complex job duties
C. to meet customers’ needs by offering appropriate products
D. to prepare for long-term success by planning and organizing
C. to meet customers’ needs by offering appropriate products
Which action is a part of information management?
A. customer service protocols
B. management of technology
C. management of security operations
D. disseminating information for decision-making
D. disseminating information for decision-making
Which is an important function of human resources management?
A. social media
B. capital investment
C. domain development
D. employee recruitment
D. employee recruitment
Which is a characteristic of human resources management?
A. evaluating sales
B. working with people
C. creating inventory list
D. scheduling production orders
B. working with people
What should employees understand about each customer in order to develop positive customer/client relations?
A. The customer is in a hurry.
B. The customer is like most others.
C. The customer is a possible problem.
D. The customer is a unique individual.
D. The customer is a unique individual. (It is always best to over deliver)