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AOS2a
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AOS3
Adv/Dis Management Styles
100

Business owned and operated by the government

What is a Government business enterprise

100

5 needs that employees have which motivate them, physiological, safety, security, social needs, esteem needs, self-actualisation

What is Maslow's hierarchy of needs

100

A legal document which outlines the minimum wages and conditions of work across an entire industry

What is an Award?

100

how productively a business uses its resources when producing a good or service

What is Efficiency?

100

- No employee input, devalues staff and decreases skill development, discourages idea sharing, don’t know why decisions are being made = low morale

- Can lead to absenteeism and high turnover, therefore increasing costs

- Tensions can increase as staff seek to please autocrat while compromising one another’s relationships or work

- Creates us v them culture whereby staff go against the autocrat

- Smaller pool of ideas

- Employee skills are not developed

What are the disadvantages of autocratic leadership?

200

Owners, shareholders, directors, management, employees are what type of stakeholder? (clue: I or E)

what are Internal stakeholders

200

Clarity, Challenge, Commitment, Feedback are part of this.

What is Goal Setting Theory Locke and Latham?

200

Refers to an employee leaving the business because their job no longer exists. This is caused by technological changes that require less physical staff, business restructuring to improve productivity or strategy to reduce wage costs, or commonly due to a poor financial year or merger/acquisition

What is Redundancy (voluntary or involuntary)?

200

 which type of key element is this of operations?

  • Materials (raw)
  • Capital Equipment and machinery
  • Labour resources (employees)
  • Information
  • Time

What are some types of inputs?

200

- Staff can feel disillusioned with this type of management due to lack of feedback or decision-making power

- communication is still poor due to top-down leadership

- Employees remain frustrated

What are the disadvantages of persuasive leadership?

300

Centralised management style, information given to employees but no employee feedback given, good for projects that have deadlines or if staff are inexperienced 

What is a Persuasive leadership style?

300

Acquire, bond, learn, defend make up this theory

What is the Four Drive Theory Lawrence and Nohria?

300
  • Introduce counselling and financial services to ease the uncertainty of leaving staff
  • Holding celebrations and providing recognition of the achievements of staff who are leaving the business
  • Slowly reducing the working hours of a retiring employee to help them adjust to a lifestyle change

What are Transition issues?

300

equipment and machines are arranged in a sequence, controlled by computer systems to perform tasks automatically. Highly specialised to complete complex activities, usually on a conveyor belt. A key feature is the use of robotics which are programmable and capable of doing several different tasks.

What are APL Automated production lines?

300
  • -> Complete loss of control by management
  • -> Can lead to poor use of business’s resources
  • -> Conflict may emerge when staff ideas clash with staff personal motives

-> Objectives may become out of focus

What are the disadvantages of laissez-faire management?

400

Five key areas of management responsibility

What are HR, Finance, Operations, Sales/Marketing, Technology areas part of?

400

two types of rewards that people value, one is the feeling of pride or accomplishment, the other is financial or physical to recognise a goal has been achieved

What are Intrinsic and Extrinsic rewards?

400

process of establishing an agreement is known as collective bargaining. During this process, employees can be represented by a union official to negotiate conditions and employers can be represented by members of their employer association. Comply with the national employment standards set by the FWC

What is Collective bargaining or enterprise agreement??

400
  • A planning strategy where past data and trends are used to predict future demand so an informed decision can be made about materials
  • Operations manager should analyse the data
    • Also market trends, e.g. Christmas, increase in demand

What is Forecasting

400
  • -> Quality of decisions can suffer due to compromising with others.
  • -> Time consuming too = meetings, too much time spent on making the decisions
  • -> Managers can be undermined by staff because they feel empowered to make calls themselves
  • -> Can increase internal conflict with so many views and plans, disagreements on ‘best’ decision which can lead to HR problems

-> Not all want to contribute

What are the disadvantages of participative management?

500

What are the 6 key management skills

Communicating, Delegating, Planning, Leading, Decision Making, Interpersonal Skills

500

workers who contribute ideas to contribute productivity or reduce operation costs have money put into a savings that are distributed among employees

What is Gainsharing?

500
  • Employees have advised their employer with 4 days notice of the action
  • Union has approved of the action in a confidential vote with unanimous ballot
  • Parties have genuinely tried to reach an agreement

What is Industrial action?

500

the use of a system that assures product meets set standards in the production, set by an independent body usually making use of ISO 9001:2015.

What is quality assurance?

500

-> Slows down change greatly

-> Decisions not always suitable for staff to discuss. Inconsistency with management decision making can lead staff feeling confused or uncertain about their role in the business

-> Some ideas are inevitably ignored or rejected which can lead to resentment

-> Employees mightn’t be experienced or knowledgeable enough

What are the disadvantages of consultative management?