Business Organization
What is the division of labor into small, specific tasks and the assignment of employees to do a single task.
Specialization
____________ reflects the degree to which a good or service meets the demands and requirements of a customer.
_____________ is ranked as the second best company to work for in America.
_______ needs: the need for love, companionship, and friendship. Give 2 examples.
making friends, joining a group, volunteering, throwing a party
______________ familiarizes newly hired employees with fellow workers, company procedures, and the physical properties of the company. What are 2 policies that may be described?
Orientation; time off, benefits
Departmentalization is the grouping of jobs into working units usually called departments, units, groups, or divisions. What are 3 of the 4 types of departmentalization?
Functional, product, geographical, customer
______________ is the sequence of operations from start to finish that a product must pass to get to the consumer.
Routing
According to the classical theory of motivation, ________ is the sole motivator for workers.
money
_____________ needs are the most basic & the first to be met. They include things like ________ and _______.
Physiological; food, water, shelter, clothes
Performing a job __________ allows you to develop written job descriptions. What are 3 things included on the job description?
analysis; title, relationships with other jobs, tasks/responsibilities, qualifications, duties, skills required, working conditions
What is the difference between a centralized organization and a decentralized organization?
centralized - authority at top
decentralized - authority delegated down
In operations, __________ are converted into __________ in the ________________ process.
inputs, outputs, transformation
Morale is an employee’s attitude towards his or her job, employer, and colleagues. High morale = high ___________; Low morale = high ____________
productivity; turnover
Security needs protect yourself from physical and economical harm. Ex. Purchasing _________ or _________ equipment.
insurance; safety
___________ means forming a pool of qualified applicants from which management can select employees. Applications may be ___________ sources or ____________ sources.
Recruiting; internal, external
Delegation of Authority gives employees _____________ and ________________.
responsibility and accountability
Name 5 inputs.
A(n) ______________ is the personal satisfaction and enjoyment felt after attaining a goal. A(n) _______________ is the benefit and/or recognition received from someone else.
intrinsic reward; extrinsic reward
_________ needs: self-respect and respect from others. These needs include being ___________, but also being _________
esteem; confident, unique
Selection is the process of collecting information about applicants and using that to decide which ones to hire. The steps include browsing the ____________ details, then ___________, possibly ____________, and calling the applicant's ____________.
application; interviewing; testing; references
There are 4 communication types / flows. What are they?
upward, downward, horizontal, and diagonal
Inventory consists of 3 types of goods/materials, what are they?
Raw materials, work-in-process products, finished goods
What are 5 motivational strategy examples?
massages, free lunches, tuition reimbursement, discounts, stock options, child care, fitness centers, travel opportunities, promotion and bonus opportunities
_____________ is at the top of Maslow’s hierarchy because it refers to being the best that you can be. You are __________ your potential, and ________________________________.
Self actualization; maximizing, living life to its fullest
What are 3 of the 5 types of financial compensation? What are 5 benefits that a workplace can offer?
wages, commission, salary, bonuses, profit sharing; retirement plans, health, dental, vision insurance, paid holidays / vacation, child care, tuition assistance