Key Terms
Polite behavior, good manners
What is Courtesy?
To produce and/or distribute goods and services, to receive monetary rewards, and to help the community.
Advantages employees receive in addition to compensation (e.g., insurance, sabbaticals)
What are benefits?
Fulfilling the requirements of law.
What is Compliance?
By having positive customer relations, customers are: (name 1)
What is happiness? What is satisfaction? What is the feeling of importance? What is to feel connected to the business? (anything related to that)
Process of producing goods and services.
What is production?
The process of planning, maintaining, monitoring, controlling, and reporting the use of financial resources.
What is Financial Analysis?
The process of planning, staffing, leading, and organizing employees.
What is HR Management?
Collects and stores internal and external data, processes them, presents them in a useful format.
What is an Information Management Program?
The values and ideals that an organization encourages among its employees.
What is corporate culture?
Undisclosed information within a particular business or industry.
What are trade secrets?
The four P's of Marketing.
What are Product, Price, Promotion, and Place?
Steps that an individual takes to enhance or improve skills or traits that are ended to excel in heroes career/profession.
What is Professional Development?
Groups of activities related to management (e.g., planning, organizing, staffing, directing, and controlling).
What are Management Functions?
To be focused on customer needs and wants.
What is a customer-centric viewpoint?
The ability to see the “big picture” and think about how things will work together.
What are Conceptual Skills?
Using outside organizations or consultants to perform one or more of the primary business activities.
What is outsourcing?
Short-range planning (one year) of specific actions the business will take.
What is Tactical Planning?
Technical, Interpersonal, Conceptual Skills
What are skills managers need?
The people (i.e., employees) who work cooperatively together to achieve business goals.
What are internal customers?
The process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data
What is Information Management?
Creating the mission and vision of the business, determining goals, selecting strategies to support goals.
What is involved in Strategic Management?
Integrated technology that assists with an organization’s information management needs.
What is a Management Information System (MIS)?
Skill that Top Level Management Uses the Most
What are conceptual skills?
All the opportunities that businesses have to connect with customers and reinforce their brand value.
What are touch points?