The 5 Sectors
A flight review youtuber might be attracted to this sector
Transportation
Hospitality is...
How we make people feel
If you show up to your welding job wearing flip flops, that is...
Unprofessional
The system made by a car company
Star Ratings (AAA Diamond System)
Michelin Stars (Michelin Tire Company)
Outbound Tourism means... (Going IN or OUT?)
Tourists going OUT
A tour guide belongs to this Sector
Connected Industry
Hospitality can be described as
Taking care of people
Creating drama at work might get you...
FIRED!
1 Star is universally understood as...
Meh.
A Domestic tourism excursion might be,,,
A trip in our country (ex, Vancouver, Algonquin Park)
A Taylor Swift Concert belongs to this sector
Entertainment (aka Recreation)
RANDOM TILE: Which new popular sites/apps are replacing/boosting the creation of typical Bed and Breakfasts?
Airbnb Vrbo Facebook Marketplace - Now anyone can manage rental bookings of accomodation spaces
Making good relationships with coworkers and working well together is...
Collaboration Skills!
The highest amount of stars/diamonds a hotel can receive is...
5
An International trip might be:
A trip outside of Canada (ex. Barbados, Thailand, Korea)
Which type of tourism does Dwights B&B fit into?
Agri-tourism
A college which offers courses in H&T here in London
Fanshawe!
A customer is upset as you wrote "Merry Christmas" on their cake order instead of "Happy Birthday". How could you respond using your customer service and professionalism skills?
Customer serviced based response
Michelin inspectors must remain have this degree.
On Undercover Boss, what happened to the employee?
Sent home (probably fired)
Going to a Beyonce concert followed by a hike in Central Park, NY
Entertainment
Mystery Block
Earn a FREE 500 POINTS
Name 3 collaboration skills
- Works well with others
-Contributes to the workload
- Gets along with others
Michelin stars can be a "blessing and a curse" Why?
The pressure to keep the star ratings up.
What does Starbucks do to retain client loyalty?
Remembering names/writing names on cups, customized orders, friendly service, welcoming atmosphere!