Unit 4 Communication basic 1080

1

100

A communication in writing, in speech or by signals

Message 

200

To dispatch by a means of communication

Sender 

300

This is an unwanted signal or disturbance 

Noise 

400

This is the means by which a message is transmitted

Medium 

500

This is the process by which a message is sent by one individual, and it passes through a chain of recipients

Communication Cycle 

2

100

What are the 6 W's 

Where, What, When, Who/Why, Weapons 

200

 C.Y.M.B.A.L.S stands for

Color, Year, Make, Body, Additional Identifiers, License number and State

300

Guns, Knives and bats are examples of 

Weapons 

400

What is the most important piece of information we can get from a caller? 

The location where the emergency is occurring 

500

What is included in severity?

Timelapse, Weapons, Drugs/Alcohol, Injuries, Threats, Hazards

3

100

this type of listening is therapeutic

Relationship 

200

To focus on Sounds is 

Discriminative listening  

300

This is a significant component of nonverbal communication is the way something is said, instead of what is said. 

Paralanguage 

400

List various 3 types of non verbal active listening 

Body language, Eye contact, Positive farcical expressions, Nodding and Body posture 

500

List 4 different types of call-taking techniques

Emotional labeling, Paraphrasing, Reflecting/Mirroring, Effective pauses, signs of encouragement, I messages and open ended questions. 

4

100

What are the components of the Communications Cycles

Sender, Receiver, Message, Medium, Feedback, Noise & Context. 

200

What are the three variables that can help your ability to listen?

Vocabulary, Concentrating and Memory 

300

This is an unwanted signal or a disturbance

Noise

400

The transmission or evaluate or corrective word or passage and con throw light on its meaning 

Feedback 

500

The parts of a discourse that surround a word or passage and can throw light on its meaning

Context 

5

100

List two examples of oral communication 

face-to-face and meetings

200

List 2 examples of verbal communication 

Storytelling and crucial conversations 

300

List 2 examples of written communication

Social Media and email 

400

What is the goal of Comprehensive listening?

To understand the message 

500

List 2 examples of dangerous habits in call taking 

All calls the same, The call does not sound real, The reporting party is hysterical, The reporting party is not very intelligent and the caller is a frequent caller